Customer Service Coordinator

Path Recruitment; Bristol; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading company in Bristol is seeking a Customer Service Coordinator to enhance their operations. This role includes managing inquiries, handling equipment sourcing, and building client relationships. The position offers a competitive salary up to £31k, extensive benefits including 25 days holiday, and the chance to work in a supportive team environment.

Benefits

Up to £31k DOE

22 days holiday + bank holidays

Discount schemes

Company pension scheme

Qualifications

• Experience in a fast-paced, high-volume calls/emails environment.
• Preferred experience in hire industries (plant, tool, accommodation).

Responsibilities

• Manage a fast-paced hire desk and resolve queries professionally.
• Build relationships with internal and external clients.
• Liaise with procurement teams to ensure timely delivery of equipment.

Skills

Customer service experience

Relationship building

Problem resolution

Tools

CRM systems

Job description

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Customer Service Coordinator

Feeling stuck in your current hire company? Want to be noticed, rewarded with a great bonus, work weekends-free, and be part of a fantastic team! 25 days holiday, team communities, and much more! This award-winning company is based in Bristol.

Benefits for the Customer Service Coordinator:

• Up to £31k DOE
• 22 days holiday + bank holidays + option to buy additional days
• Discount schemes on major retailers, gyms, hospitality, holidays, and more
• Company pension scheme

Responsibilities of the Customer Service Coordinator:

• Build important relationships with internal and external clients
• Handle hiring, rehiring, and sourcing equipment from third-party suppliers
• Manage a fast-paced and busy hire desk
• Liaise with colleagues, depots, and procurement teams to ensure timely delivery of equipment
• Resolve queries or claims professionally, ensuring all paperwork is completed and up-to-date
• Use CRM systems like Syrinx, Inspire, or similar

Experience in plant hire, tool hire, powered access hire, accommodation hire, builders merchants, or specialist equipment hire industries is preferred but not essential.

Candidates should have experience working in a fast-paced, high-volume calls/emails environment. Relevant roles may include customer service advisor, coordinator, controller, hire desk controller, rental manager, hire negotiator, or sales controller.

Click the APPLY button now to be considered or to find out more. We will contact you soon!