Service Coordinator

JR United Kingdom; Gloucester; On-site; GBP 24,000 - 30,000; Full time

Job summary

A forward-thinking Engineering technology company in the UK is seeking a Service Coordinator to join their coordination team. The role involves arranging appointments for engineers, managing customer queries, and ensuring adherence to customer contract requirements. Ideal candidates will possess excellent multitasking and problem-solving skills, along with coordination experience.

Qualifications

• Up to 2 years of experience in Coordination/Scheduling desirable.
• Strong multitasking and problem-solving skills.

Responsibilities

• Efficiently arranging appointments for engineers considering various factors.
• Handling high volumes of customer queries via phone and email.
• Responding to customer inquiries as per contract requirements.

Skills

Multitasking

Problem-Solving

Job description

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Our client, a forward-thinking Engineering technology company, is currently recruiting for a Service Coordinator to join their coordination team on a permanent basis. The Service Coordinator will be responsible for contacting our client's Connects portfolio of commercial customers to arrange installation appointments, including exchanges, maintenance, and new connections.

Responsibilities for the Service Coordinator

1. Efficiently arranging appointments for engineers within your region, considering travel time, engineer skill/authorization levels, and customer demand.
2. Handling high volumes of inbound and outbound customer queries related to appointment booking via telephony and email.
3. Responding to general customer inquiries according to the requirements of customer contracts.

Key Skills & Experience for the Service Coordinator

• Up to 2 years of experience in Coordination/Scheduling – desirable but not essential.
• Strong multitasking and problem-solving skills.