Customer Service Coordinator

HVAC - FläktGroup UK; Hereford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in HVAC solutions is seeking a Site Service Support Controller to manage daily operations for Service Engineers. This role involves problem-solving, team coordination, and exceptional customer service to ensure efficient operations and service excellence.

Benefits

Employee Assistance Programme

Mental Health Support

Qualifications

• Strong PC skills, including Microsoft Word and Excel.
• Excellent verbal and written communication skills.
• Background in customer service or supply chain is a plus.

Responsibilities

• Oversee daily operations of Service Engineers.
• Coordinate service orders and procure parts.
• Deliver outstanding customer service.

Skills

Communication

Organizational Skills

Problem Solving

PC Skills

Tools

Microsoft Word

Excel

Moby

Dynamics

Job description

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Are you someone who thrives in a fast-paced, problem-solving environment? Do you enjoy coordinating teams, communicating with purpose, and finding efficient solutions?

If so, we have the perfect role for you!

We’re on the hunt for a talented Site Service Support Controller to oversee the daily operations of our Service Engineers. From planned maintenance and reactive tasks to quoted jobs and warranty repairs, you’ll be at the heart of ensuring we deliver exceptional service to our customers.

What You’ll Be Doing

Be the Engineers’ Go-To Person: You’ll be the main point of contact, supporting our engineers with clear communication, resource planning, and swift problem-solving for urgent tasks.

Collaborate with the Team: Work closely with the Team Lead, Service Managers, and their Deputies to understand engineers’ skillsets, availability, routes, and customer preferences.

Coordinate Service Excellence: Raise and allocate service orders, procure parts, and schedule maintenance efficiently, ensuring our engineers are always set up for success.

Deliver Customer Care: Take customer calls and provide outstanding service, ensuring their needs are met promptly and professionally.

Keep Things Running Smoothly: Order and manage parts for quoted and maintenance works, making sure everything’s ready for our engineers’ visits.

Who You Are

We’re looking for someone who’s organised, proactive, and thrives on variety. While we’ll provide training, here are some qualities that will help you shine:

Strong PC skills, including Microsoft Word and Excel, and experience in data input.

Excellent verbal and written communication skills with a professional telephone manner.

You can balance priorities and remain composed, even when things get hectic.

Any background in customer service or supply chain is a plus (but not essential).

Knowledge of the air conditioning, chiller, or combustion market is advantageous (but not required).

Experience with tools like Moby or Dynamics is a bonus, but we’ll help you get up to speed.

What’s in It for You?

FläktGroup UK is committed to supporting your growth and development. Join us and benefit from:

Employee Assistance Programme & Mental Health Support

Deadline: 25th April 2025 (Continuous selection—apply early!)

Location: Interviews will be held at our Hereford Office.

Questions? Contact our HR Team at [e-mail]

For over 100 years, we have proudly developed innovative and energy efficient Indoor Air Quality solutions for commercial buildings and critical ventilation applications. Today FläktGroup is one of the global leaders with +600 MEUR in sales to more than 65 countries and headquartered in Herne, Germany. With the widest product range in the industry, our products are found everywhere from homes, offices and schools, to hospitals, data centres, subways and offshore.

Learn more at www.flaktgroup.com

We’re Committed to Inclusivity

FläktGroup is an equal opportunity employer. We recruit based on skills, qualifications, and experience, welcoming applications from all backgrounds and communities. Please note, applicants are required to hold the Right to Work in the UK.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Administrative

• Industries

  HVAC and Refrigeration Equipment Manufacturing

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