Customer Service Coordinator

The Engage Partnership Recruitment; Hereford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading recruitment firm is seeking a Customer Service Coordinator to manage field service engineers and enhance customer relationships. The role involves scheduling, customer interaction, and maintaining service records to ensure efficiency and satisfaction.

Benefits

25 days of holiday (plus bank holidays)

Pension Scheme and Life Assurance

Cycle-to-Work Scheme

Mental health support

Qualifications

• 2+ years of experience in a customer service role.
• Experience with scheduling or supply chain.

Responsibilities

• Scheduling and dispatching service engineers.
• Serving as primary point of contact for customers.
• Maintaining detailed service records.

Skills

Customer service mindset

Organisational abilities

Attention to detail

Tools

CRM

Job description

3 days ago Be among the first 25 applicants

The Engage Partnership Recruitment provided pay range

This range is provided by The Engage Partnership Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Job Title: Customer Service Coordinator

Location: Hereford

We're looking for an exceptional Service Coordinator to join our commercial HVAC team to manage our field service engineers and customer relationships. This pivotal role ensures seamless service delivery while maximising engineer efficiency and customer satisfaction.

What you'll be doing:

• Scheduling and dispatching service engineers based on urgency, location, and technical requirements
• Serving as primary point of contact for customers
• Coordinating with field technicians to prioritise calls and ensure timely completion
• Providing regular updates to customers throughout the service process
• Maintaining detailed service records and warranty documentation
• Processing work orders and service tickets
• Identifying opportunities for preventative maintenance contracts
• Resolving customer concerns professionally and promptly

What we're looking for:

• 2+ years of experience in a customer service role
• Scheduling/or supply chain experience
• Experience with CRM (Dynamics, Salesforce etc)
• Strong organisational abilities and attention to detail
• Customer service mindset focused on building long-term relationships

The Perks:

• 25 days of holiday (plus bank holidays).
• Pension Scheme and Life Assurance
• Cycle-to-Work Scheme
• Access to mental health support through our Employee Assistance Programme.

Apply now!

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative, Customer Service, and Supply Chain

• Industries

  HVAC and Refrigeration Equipment Manufacturing

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