Customer Service Coordinator

NWF Group; Nantwich; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading agricultural organization in Nantwich, UK, is looking for a Customer Service Co-Ordinate. This role serves as the first point of contact for Agriculture customers, handling queries and managing customer accounts. Ideal candidates possess excellent communication and analytical skills, along with previous experience in a telephony-based role. The position offers a salary of £26,158.70 per annum with a hybrid work model and numerous employee benefits including training opportunities and discounts.

Benefits

33 days holiday including bank holidays with the option to buy more

Extensive training opportunities

Discounts across shopping, groceries, travel, and more

Paid overtime for Saturday shifts

Company pension

Life assurance

Employee assistance programme

Free refreshments and parking

Qualifications

• Excellent communication skills both written and verbal with an upbeat positive approach to customers is essential.
• Strong analytical, administrative and computer skills.
• Previous experience in a telephony-based customer service role would be advantageous.

Responsibilities

• Provide efficient and effective telephone communications in a professional and positive manner.
• Account management of the customers of assigned sales reps.
• Assist the transport department by communicating any changes to orders.
• Work alongside transport and operations to ensure that production needs are spread evenly.
• Liaise with management and sales reps to implement any pricing changes.
• Attend shows, company events etc. when deemed beneficial.

Job description

Job Advert

Customer Service Co‑Ordinate are the first point of contact for our Agriculture customers – handling queries, placing orders and working closely with the sales representatives to support in account managing their customer base. If you are a team player, with a friendly and positive approach who understands the need, and has the capability to deliver outstanding customer service, we want to hear from you!

Why NWF Agriculture?

• £26,158.70 per annum
• Monday to Friday – 8am to 5pm with a shorter day of 8am to 2pm one day per week
• Paid overtime for Saturday shifts 8am to 12pm
• Hybrid – 3 days a week in the office
• 33 days holiday including bank holidays with the option to buy more
• Extensive progression opportunities across the wider group that has 2 other businesses
• Extensive training opportunities with funded accredited courses
• Discounts across shopping, groceries, travel, entertainment, dining, days out, health & beauty and much more!
• Medicash
• Long service awards
• The usual: company pension, life assurance, cycle to work scheme, employee assistance programme, free refreshments, free on‑site parking

Day to Day

• Provide efficient and effective telephone communications in a professional and positive manner, ensuring customer queries are resolved in a timely manner, exceeding customer expectations whilst building a rapport
• Account management of the customers of assigned sales reps, including pricing and placing orders, creating and updating complaint cases, processing credits as required, keeping delivery notes and contact information up to date
• Assist the transport department by communicating any changes to orders to the sales rep and/or customer
• Work alongside transport and operations to ensure that production needs are spread evenly, whilst maintaining communication with the sales teams and customers to manage expectations
• Liaise with management and sales reps to implement any pricing changes, whilst working towards weekly and monthly deadlines to administrate the pricing of all orders
• Attend shows, company events etc. when deemed beneficial or necessary

What will you bring?

• Previous experience in a telephony‑based customer service role would be advantageous
• Excellent communication skills both written and verbal with an upbeat positive approach to customers is essential
• Strong analytical, administrative and computer skills
• Team player who can build rapport both with external customers, but also with internal departments that you will work closely with

Who are NWF Agriculture?

NWF Group comprises of 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit when you join us!

What makes NWF Agriculture different?

We go beyond feeds – offering a wide range of technical services, including our unique laboratory service, enabling us to develop the correct nutrition for individual flocks and herds. We manufacture the highest quality dairy, beef and sheep feeds to over 4,750 farmers feeding one in six dairy cows across the nation! NWF Agriculture has grown organically to be the second biggest ruminant feed manufacturer in the UK and we want you to be part of it!

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.