Customer Service Coordinator

Michael Page (UK); City Of London; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A well-established beauty company in Central London is seeking a Customer Service Coordinator to manage customer interactions and improve service quality. The ideal candidate has experience in customer service, strong communication skills, and proficiency with CRM tools. This role offers a competitive salary between £25,000 and £30,000, along with generous holiday entitlement in a supportive work environment.

Benefits

Competitive salary

Generous holiday entitlement

Permanent position

Supportive work environment

Qualifications

• Previous experience in a customer service or administrative role within the beauty or retail industry.
• Strong communication and problem-solving skills.
• Proficiency in using CRM software or similar tools.
• A keen eye for detail and multitasking ability.
• Commitment to delivering high-quality service and client satisfaction.
• Basic IT literacy, including familiarity with Microsoft Office applications.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or other channels.
• Maintain accurate records of customer interactions and transactions.
• Coordinate with internal teams for timely resolution of client issues.
• Provide detailed information regarding products or services.
• Assist in preparing reports and customer service metrics.
• Identify and elevate priority issues to the appropriate team or manager.
• Support implementation of customer feedback for service quality.
• Maintain a high standard of professionalism in client interactions.

Skills

Communication skills

Problem-solving skills

Attention to detail

Organizational skills

Customer service experience

Education

Experience in customer service or administrative role

Tools

CRM software

Microsoft Office

Job description

Job Overview

• Customer service coordinator in established beauty company
• Central London location with a hybrid model

About Our Client

This small-sized company operates within the beauty industry, offering tailored solutions to meet client needs. Known for its focus on quality and customer satisfaction, the organisation values professionalism and efficiency in all its operations.

Job Description

As a customer service coordinator you will be expected to

• Respond promptly to customer inquiries via phone, email, or other communication channels.
• Maintain accurate records of customer interactions and transactions in the system.
• Coordinate with internal teams to ensure timely resolution of client issues.
• Provide detailed and accurate information regarding products or services offered.
• Assist in the preparation of reports and customer service metrics.
• Identify and elevate priority issues to the appropriate team or manager.
• Support the implementation of customer feedback to enhance service quality.
• Maintain a high standard of professionalism in all client interactions.

The Successful Applicant

A successful Customer Service Coordinator should have:

• Previous experience in a customer service or administrative role within the beauty or retail industry.
• Strong communication and problem-solving skills.
• Proficiency in using customer relationship management (CRM) software or similar tools.
• A keen eye for detail and the ability to multitask effectively.
• A commitment to delivering high-quality service and achieving client satisfaction.
• Basic IT literacy, including familiarity with Microsoft Office applications.

What's on Offer

• A competitive salary range of £25,000 to £30,000 per annum, depending on experience.
• Generous holiday entitlement to ensure a healthy work-life balance.
• A permanent position offering job security and opportunities for growth.
• A supportive and professional work environment within the beauty industry.

If you are enthusiastic about excelling as a Customer Service Coordinator, we encourage you to apply and take the next step in your career!