Customer Service Coordinator

We're Norton Rose Fulbright; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading international law firm in London is seeking a Health and Safety Manager to oversee the implementation of health and safety standards across the organization. The ideal candidate will have 5-10 years of experience in health and safety management, strong stakeholder management skills, and the ability to develop comprehensive risk strategies. This role offers the flexibility to work both from the office and remotely while ensuring the highest standards of health and safety.

Benefits

Family-friendly policies

Inclusive employment programs

Flexibility in work location

Qualifications

• 5-10 years as a professional Health and Safety Manager.
• Strong communication and influencing skills.
• Experience in contract management and resource mapping.

Responsibilities

• Implement enterprise-wide health & safety standards and protocols.
• Review and improve contractor management policies.
• Develop training programs for health & safety awareness.

Skills

Health and Safety Management

Stakeholder Management

Communication Skills

Organizational Skills

Job description

Overview

This role will report to the Health and Safety Manager as part of the wider Real Estate team covering EMEAPAC. The role will be based in NRF's London HQ, with appropriate travel as needed. It will be responsible for assisting in the compilation and implementation of a comprehensive EMEAPAC regional health and safety strategy for the effective management of enterprise level risk across the region, working closely with NRF's partner organisations, suppliers, joint ventures, supply chain and the Chief Legal Officer for EMEAPAC, leveraging existing operational risk and health & safety policies, processes and documentation and partnering with others to ensure a comprehensive and integrated risk strategy. A key focus of this role will be stakeholder management, with demonstrable ability in consulting and influencing skills and the ability to help define and implement a transformative health & safety strategy, support the ongoing refinement of robust health & safety policies and guidelines, and assist in building a health & safety management framework across EMEAPAC.

Responsibilities

• Work as part of a team to implement an appropriate system of enterprise‑wide health & safety standards/protocols and audit processes.
• Review policies and procedures for contractor management and control, creating and implementing new ones where they don't exist or are suboptimal.
• Help improve and develop a training program for first aiders and fire marshals, both directly employed and outsourced, to ensure consistently high standards of health & safety awareness, stakeholder engagement and organisational resilience.
• Undertake health & safety investigations as appropriate.
• Working with the Health and Safety Manager develop EMEAPAC policies and standards for health & safety.
• Develop event health & safety policies to ensure safety of event space and participants, brand reputation and smooth running of client and partner interaction.
• Work with the Health and Safety Manager to establish technology capability to drive health & safety best practice.
• Work with the Health and Safety Manager to ensure all Incident, Crisis Management and BCP initiatives are health & safety compliant and have staff welfare at their heart.
• Work with the Health and Safety Manager to further refine the enterprise risk management framework, identifying key risks that could impact operations, brand, reputation and finance.
• Help to develop comprehensive risk review mechanisms, reporting procedures and audit capability.

Qualifications

• Between 5-10 years as a professional Health and Safety Manager with knowledge and expertise in the areas of operations, health and safety, and operational risk management.
• Experience in stakeholder management with strong communication and influencing skills.
• Experience of contract management, budget discipline and resource mapping.
• Highly organised and skilled in managing the multiple moving parts of a fast‑moving operation.

Diversity, Equity and Inclusion

To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realise their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family‑friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.