Customer Service Coordinator

Millbrook Group Ltd; Chelmsford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare services provider in Chelmsford seeks a Customer Service Coordinator to assist customer queries, coordinate equipment orders, and support clinical staff. Applicants should have experience in customer service, attention to detail, and IT proficiency. The role offers a Monday to Friday schedule, with 33 days of holiday, a pension scheme, life assurance, and numerous perks. Join a team committed to care and recognition, and enjoy a rewarding career with support for flexible working arrangements.

Benefits

33 days holiday

Company Pension Scheme

Life Assurance

Exclusive perks and discounts

Qualifications

• Experience in a similar, busy and fast paced customer service environment.
• Good attention to detail and accuracy.
• Professional and confident manner via telephone and email.

Responsibilities

• Assist and manage incoming calls and answering any customer queries.
• Coordinating equipment orders to be delivered, installed and collected.
• Providing telephone and email advice to clinical/social care staff.

Skills

Customer service experience

Attention to detail

IT skills (Microsoft Office)

Job description

Overview

At Livity Life, part of Millbrook Healthcare Group, we’re leading the Technology Enabled Care (TEC) revolution. Using the most innovative technology and cutting-edge digital tools, we deliver a transformational service that challenges norms and delivers the very best care experience.

We have an exciting opportunity for a Customer Service Coordinator to join the team within our Essex Technology Enabled Care (TEC) Service Centre based in Chelmsford. This is an excellent opportunity where you\'ll work as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done. Millbrook Healthcare Group work in partnership with the local authority to supply TEC solutions to support people in their day-to-day life. This TEC service provides the assessment of service users’ care technology needs all the way through to the installation, maintenance and review of technology equipment.

Responsibilities

• Assist and manage incoming calls and answering any customer queries
• Coordinating equipment orders to be delivered, installed and collected
• Order analysis by checking, identifying and reporting any errors made via online orders
• Providing telephone and email advice to clinical/social care staff to support effective TEC prescription
• General administration that supports daily activities and duties
• Working with people experiencing different vulnerabilities.

Qualifications

• Experience in a similar, busy and fast paced customer service environment
• Relevant telephone-based customer service experience is preferred
• Good attention to detail and accuracy
• Previous experience of administration, order processing and scheduling of workloads
• Professional and confident manner via telephone and email
• Competent IT skills with Microsoft Office programmes and ability to learn new systems

What can we offer you?

• Monday to Friday 40 hours pw
• 33 days holiday (including bank holidays) plus optional 5 days unpaid
• Company Pension Scheme
• Life Assurance
• A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets

Millbrook Healthcare Group are an inclusive and caring employer who understand that not everyone’s job needs are the same. Therefore we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever possible, to support our colleagues life style differences. So please feel free to let us know of any specific requirements you may have and these can then be discussed in more detail if you are successful in your application.

Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.

• Care and respect for our colleagues and service users
• Accountable and proud
• Ready to learn and grow
• Enhance our service users’ lives
• Socially responsible, ethical and transparent

This role is working in a regulated activity and may be subject to a DBS disclosure, satisfactory references and Social Media Screening.