Customer Service Coordinator

Forrest; Cheadle; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading manufacturer and distributor is seeking a Temporary Customer Service Advisor in Cheadle. This role involves efficiently addressing customer inquiries and providing excellent service. Responsibilities include processing orders, communicating with customers about orders and stock status, and utilizing a CRM system. The ideal candidate has proven experience in a similar role and is dynamic and pro-active. This position is crucial in supporting the public sector during an exciting growth period.

Qualifications

• Proven experience working in a customer service role.
• Ability to address customer inquiries effectively.
• Dynamic and pro-active attitude.

Responsibilities

• Process daily orders received from customers.
• Fact-find about customer needs and provide quotes.
• Communicate with customers regarding orders and stock queries.
• Track customer orders and liaise with couriers.
• Utilize a CRM system to maintain customer details.
• Arrange returns and issue credits.
• Record complaints and circulate to staff.

Skills

Customer service experience

CRM system utilization

Communication skills

Job description

Are you passionate about customer service? We are looking for a Temporary Customer Service Advisor to support the public sector in Rochdale by efficiently addressing customer inquiries and providing excellent service.

• Processing of daily orders received from B2B and B2C customers, via phone
• Fact-finding about customer needs, providing quotes and following up enquiries
• Responding and communicating with customers regarding customer orders and stock queries
• Tracking customer orders, liaising with couriers and seeing through to successful delivery
• Utilising a CRM system to maintain customer details and process orders
• Arranging returns and collections and issuing customer accounts with credits
• Recording complaints in the system and circulating to relevant staff members

If you have proven experience working in a similar role and are looking to work for an exciting and successful business that takes pride in providing a great place to work, then please get in touch.

Our client is a leading manufacturer and distributor who is looking for a dynamic, pro‑active and enthusiastic Customer Service Co‑ordinator to join their team during an exciting period of growth. Working in a well‑established team, you will be the first point of contact for all incoming customer contact.