Customer Service Coordinator

Binley Woods; Binley Woods CP; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Pension contributions (3% employer)

Annual leave accrual from day one

Employee of the month rewards

Referral bonus £25 voucher

Job summary

Caraires Consultancy is seeking a Customer Service Coordinator for a temporary ongoing role at a Binley-based office. The role is full time (40 hours per week) with occasional early shifts, offering a salary of £28,288 or £13.60 per hour.

You will handle enquiries, process orders, and work across departments to ensure timely deliveries. The ideal candidate will be highly reliable with excellent attention to detail, comfortable on the phone, and quick to learn new IT systems such as SAP.

Qualifications

• Experience in a customer service environment with strong phone handling.
• Proficient IT skills and quick to learn new systems.
• Accurate data entry with good attention to detail.
• Able to multitask and manage multiple enquiries efficiently.

Responsibilities

• Ensuring all enquiries are answered, recorded and responded to in a timely manner.
• Liaising with internal departments to process orders and deliveries.
• Dealing with purchase orders and ensuring alignment with procedures.
• Using an internal system alongside SAP to respond to queries and process orders.

Skills

Customer Service

Phone Skills

Data Entry

Multitasking

IT Proficiency

Tools

SAP

Job description

Temporary ongoing Binley based office Full time - 40 hours pw 8am-5pm (once a month you will need to do a 7am-4pm shift) £28,288 - £13.60 per hour Our client, a large, established company based in Binley are looking for a Customer Service Coordinator to join their team. The key responsibilities:

Key Responsibilities

• Ensuring all internal and external enquiries are answered, recorded and responded to in a timely manner, resolving any issues
• Liaising across internal departments to ensure orders are processed and deliveries are made
• Dealing with purchase orders and ensuring they are in line with standard procedures
• Using an internal system alongside SAP to respond to queries and process all orders

Minimum Requirements

• Experience in a customer service environment - It is imperative that you are comfortable over the phone
• Good with IT - quick to pick up new systems
• A confident multitasker
• Accurate Data Entry skills

The Ideal Candidate

• Extremely reliable
• Great attention to detail
• A great problem solver - able to deal with issues in a calm and measured manner

Working through Caraires...

Benefits

• (1) We pay the same hourly rate as your permanent equivalent from day one.
• (2) We pay 3% employer contribution towards your pension.
• (3) We pay annual leave as you accrue it from day one.
• (4) We will ensure you receive regular contact from a Caraires consultant.
• (5) Recommend a friend and you will receive a £25 retail voucher when they work a full week.
• (6) Employee of the month: You could win a monthly prize if you're nominated by your line manager.
• (7) We will deliver seasonal gifts as a token of recognition for your hard work.

The Caraires Consultancy operates with integrity by treating our clients, applicants and suppliers in a fair and honest manner - as we want to be treated.