Customer Service Executive *Hybrid

Office Angels; Esher; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Pension scheme

Healthcare cash back scheme

EAP

Critical illness cover

Income protection

Death in service

Monthly pastries

Summer & Xmas parties

Regular socials

Job summary

Office Angels is seeking a Customer Service Executive in Esher (on-site with hybrid options after probation). The role handles customer orders, supports the sales team, and acts as the primary contact throughout the order lifecycle.

A strong emphasis is placed on service excellence and building lasting relationships. The package includes a salary of £27k-£29k, 25 days holiday plus bank holidays, pension, and additional benefits.

Qualifications

• Experience in a customer service, sales support, or order processing role.
• Excellent communication and relationship-building skills.
• Strong organisational skills and attention to detail.

Responsibilities

• Manage customer orders and monitor deliveries.
• Build and maintain strong customer relationships.
• Respond to customer enquiries and resolve issues.
• Support the sales team with account administration.
• Liaise with internal teams to ensure excellent service delivery.

Skills

Customer service

Relationship building

Organisational skills

Multitasking

Excel

SAP

Tools

SAP

Excel

Job description

Customer Service Executive

Location: Esher with on-site parking

Salary: £27k to £29k plus 25 days holiday plus BH, up to 10% contributory pension scheme, EAP, critical illness cover, income protection, death in service, healthcare cash back scheme, monthly pastries, Summer & Xmas parties and regular socials.

Working Pattern: 37.5 hours per week, Monday to Friday, flexible start and finish times, hybrid option after 3-month probation (3 days in the office, 2 at home)

Start Date: ASAP!

As a Customer Service Executive, you will be responsible for managing customer orders, supporting the sales team, and acting as a key point of contact for customers throughout the order lifecycle. You'll be joining a growing and successful organisation with a strong team culture, where collaboration and customer service excellence are highly valued. This is an excellent opportunity to develop your skills and build a long-term career within a supportive commercial environment.

Key Responsibilities

• Manage customer orders and monitor deliveries.
• Build and maintain strong customer relationships.
• Respond to customer enquiries and resolve issues.
• Support the sales team with account administration.
• Liaise with internal teams to ensure excellent service delivery.

What we're looking for

• Previous experience in a customer service, sales support, or order processing role.
• Excellent communication and relationship-building skills.
• Strong organisational skills and attention to detail.
• Ability to manage multiple priorities in a busy environment.
• Proficiency in Microsoft Office, particularly Excel.
• Experience using SAP would be advantageous.

If you're passionate about providing exceptional customer service and are looking for your next challenge, we'd love to hear from you!

We are an equal-opportunities employer who put expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace.

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more.

By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

We are an equal-opportunities employer who put expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace.

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more.

By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.