Customer Service Coordinator

Path Recruitment; Dorridge; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

23 days holiday plus bank holidays

Discount schemes on major retailers

Company pension scheme

Company health benefit scheme

Option to buy additional holiday days

Job summary

Join an award-winning company as a Customer Service Coordinator in Dorridge. Enjoy a supportive team environment with weekends off and a great benefits package including 23 days holiday, workplace pension, and health schemes. Be part of a rewarding role that values client relationships and efficiency.

Qualifications

• Experience in a high-volume call/email environment is preferred.
• Familiarity with plant hire, tool hire, or customer service roles is a bonus.

Responsibilities

• Manage a fast-paced hire desk and liaise with internal teams.
• Resolve queries and ensure all paperwork is up to date.
• Build relationships with both internal and external clients.

Skills

Customer service experience

Relationship building

CRM systems

Job description

Customer Service Coordinator

Are you feeling stuck in your current company? Do you want to be noticed, rewarded with a great bonus, and enjoy weekends off? Join a fantastic team near Dorridge! We offer 23 days holiday, team communities, and much more. Plus, our company is award-winning!

Benefits for the Customer Service Coordinator:

• Up to £30k DOE
• No weekend work
• 23 days holiday + bank holidays + option to buy additional days
• Discount schemes on major retailers, gyms, hospitality, holidays & more
• Company pension scheme
• Company health benefit scheme

Responsibilities of the Customer Service Coordinator:

• Build important relationships with internal and external clients
• Handle hiring, rehiring, and sourcing equipment from third-party suppliers
• Manage a fast-paced and busy hire desk
• Liaise with colleagues, depots, and procurement teams to ensure timely delivery of equipment
• Resolve queries or claims professionally, ensuring all paperwork is completed and up to date
• Use CRM systems such as Syrinx, Inspire, or similar

Experience in plant hire, tool hire, powered access hire, accommodation hire, builders merchants, or specialist equipment hire industries is preferred but not essential.

Applicants should have experience working in a high-volume call/email environment and may have held roles such as customer service advisor, coordinator, controller, hire desk controller, rental manager, hire negotiator, or sales controller.

Click the APPLY button now to be considered for this role or contact us for more information!