Customer Service Coordinator

Re-Recruitment-Group; Stonehouse; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Holiday allowance

Job summary

Re-Recruitment-Group client in Stonehouse is seeking a Customer Service Coordinator to join their team on a full-time, temporary-to-permanent basis.

You will manage end-to-end order processing, deliver regular updates to customers, coordinate dispatch and export documentation for UK, EU and international deliveries, and liaise with suppliers, hauliers and colleagues to ensure smooth order fulfilment.

The role offers £13.45 per hour with a permanent salary of £28,000 on transfer.

Qualifications

• Experience in customer service or order processing in manufacturing/logistics.
• Strong organisational skills and attention to detail.
• Confident communicator with stakeholders.
• Experience with SAP or similar system and good IT skills.

Responsibilities

• Manage end-to-end customer order process with accuracy.
• Deliver exceptional customer service with timely updates.
• Coordinate dispatch, shipping and export documentation for UK, EU and international deliveries.
• Liaise with internal teams, suppliers, hauliers and customers for smooth order fulfilment.
• Prepare invoices and reports while maintaining compliance with legal and contractual requirements.

Skills

Customer service

Sales support

Order processing

Organisational skills

Communication

IT skills

Tools

SAP

Microsoft Office

Job description

Our client, who we have a long standing relationship with within the food production industry, based in Stonehouse, has an exciting new opportunity for a Customer Service Coordinator to join their team on a full time, temporary to permanent basis.

The successful Customer Service Coordinator should have:

• Previous experience in a customer service, sales support or order processing role within a manufacturing, logistics or distribution environment.
• Strong organisational skills with excellent attention to detail and the ability to manage multiple priorities.
• Confident communicator with the ability to build positive relationships with customers, suppliers and internal stakeholders.
• Experience using SAP or a similar system, with good IT skills across Microsoft Office.
• Proactive problem solver with a commitment to delivering outstanding customer service and continuous improvement.

In this role, the Customer Service Coordinator will be responsible for:

• Manage the end-to-end customer order process, ensuring orders are processed accurately and efficiently.
• Deliver exceptional customer service, providing regular updates and resolving enquiries in a timely and professional manner.
• Coordinate dispatch, shipping and export documentation for UK, EU and international deliveries.
• Liaise with internal teams, suppliers, hauliers and customers to ensure smooth order fulfilment and delivery.
• Prepare invoices, reports and shipping documentation while maintaining accuracy and compliance with legal and contractual requirements.

Our client is offering the successful Customer Service Coordinator an hourly rate of £13.45. At the end of the temporary assignment, you will transfer to the client with a salary of £28,000 on a permanent basis.

Benefits

• plus benefits including holiday allowance.

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