Customer Service Coordinator

The Caraires Consultancy; Binley Woods CP; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Pension contributions (3% employer)

Annual leave from day one

Consultant support

Refer-a-friend bonus (£25 voucher)

Employee of the month

Seasonal gifts

Job summary

The Caraires Consultancy is seeking a Customer Service Coordinator for a temporary ongoing role at their Binley office. You will work full-time (40 hours/week), with a 8am-5pm schedule and occasional 7am-4pm shift.

The role pays £28,288 per year or £13.60 per hour, with responsibilities spanning enquiries, order coordination, and system-based processing. Candidates should have customer service experience, comfort with phone work, solid IT skills, and keen data entry accuracy.

Qualifications

• Experience in a customer service environment, comfortable on the phone.
• Good IT skills and quick to learn new systems.
• Confident multitasker with attention to detail.
• Accurate data entry skills.

Responsibilities

• Answer, record and respond to enquiries in a timely manner.
• Coordinate orders and deliveries across departments to ensure smooth processing.
• Handle purchase orders and ensure compliance with standard procedures.
• Use SAP and internal systems to respond to queries and process orders.

Skills

Customer service

Telephone support

IT skills

Multitasking

Data entry

Tools

SAP

Internal system

Job description

Temporary ongoing

Binley based office

Full time - 40 hours pw
8am-5pm (once a month you will need to do a 7am-4pm shift)

£28,288 - £13.60 per hour

Our client, a large, established company based in Binley are looking for a Customer Service Coordinator to join their team.

The key responsibilities:

• Ensuring all internal and external enquiries are answered, recorded and responded to in a timely manner, resolving any issues
• Liaising across internal departments to ensure orders are processed and deliveries are made
• Dealing with purchase orders and ensuring they are in line with standard procedures
• Using an internal system alongside SAP to respond to queries and process all orders

Minimum requirements:

• Experience in a customer service environment - It is imperative that you are comfortable over the phone
• Good with IT - quick to pick up new systems
• A confident multitasker
• Accurate Data Entry skills

The ideal candidate:

• Extremely reliable
• Great attention to detail
• A great problem solver - able to deal with issues in a calm and measured manner

Working through Caraires...

• (1) We pay the same hourly rate as your permanent equivalent from day one.
• (2) We pay 3% employer contribution towards your pension.
• (3) We pay annual leave as you accrue it from day one.
• (4) We will ensure you receive regular contact from a Caraires consultant. Feel free to pop in or call at any time.
• (5) Recommend a friend and you will receive a £25 retail voucher when they work a full week.
• (6) Employee of the month: You could win a monthly prize if you're nominated by your line manager.
• (7) We will deliver seasonal gifts as a token of recognition for your hard work.

The Caraires Consultancy operates with integrity by treating our clients, applicants and suppliers in a fair and honest manner - as we want to be treated