Customer Service

JAM Recruitment Ltd; Northampton; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Profit share

Loyalty holidays

Staff social fund

Cycle to Work Scheme

Health & Wellness

Job summary

Pertemps Northampton in Northampton is seeking a temporary Customer Hire and Sales Coordinator, based on the hire desk in our customer office. You will manage around 300 daily tickets, resolve queries, and liaise with client depots to meet requirements.

This fast‑paced role involves handling invoices and credit issues, collating KPI data, and producing performance reports, with opportunities to identify sales growth.

Qualifications

• Significant experience in customer service, preferably in the Construction/Hire industry.
• Ability to work effectively in a fast-paced environment while building strong relationships with stakeholders.
• Excellent administration skills with MS Office and strong attention to detail.
• Driving licence is preferred but not essential.
• Has 10 divisions offering the hire of equipment throughout the UK.

Responsibilities

• Manage approximately 300 daily tickets and handle customer queries.
• Liaise with client depots to ensure customer requirements are met.
• Resolve invoice and credit issues and collate KPI data.
• Produce performance reports and identify opportunities for sales growth.

Skills

Customer service

Fast-paced environment

Driving licence

UK-wide operations

Tools

MS Office

Job description

Based in Northampton, this temporary Customer Service position with Pertemps Northampton pays £12.71 per hour and runs through the end of November. Working on the hire desk within a customer office, you will manage roughly 300 daily tickets, handle customer queries, and liaise with client depots to meet requirements. Duties include resolving invoice and credit issues, collating weekly KPI data, and producing performance reports. You will also spot opportunities for sales growth. This varied role demands strong organisational skills, clear communication, and the ability to work under pressure. Prior experience in a similar coordinator or administrative capacity would prove beneficial, as would confidence using multiple systems simultaneously.

Customer Service Based on the hire desk in our customer office, the Customer Hire and Sales Coordinator is responsible for ensuring that all business between our Major Account customer and client is carried out in an efficient and effective manner. This temporary position is scheduled to continue through the end of November. This is a fast‑paced role where you will be responsible for managing customer queries, liaising with client depots to ensure the customer's requirements are being met and identifying opportunities for sales growth. This is a varied and challenging role which will involve managing invoice and credit queries, collating weekly KPI data and producing performance reports when required. Dealing with tickets. Average tickets a day is 300+

Successful applicants should demonstrate the following:

• Significant experience working within a customer service role, preferably within the Construction/Hire industry.
• Ability to work effectively within a fast-paced environment whilst building strong relationships with both internal and external stakeholders.
• Excellent administration skills with experience using MS Office packages and strong attention to detail.
• Driving licence is preferred but not essential.
• Has 10 divisions offering the hire of equipment throughout the UK.

We're looking to recruit the best talent the industry has to offer to help us grow even further.

As an employee, you'll enjoy loads of benefits such as profit share, loyalty holidays and a staff social fund.

Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits include:

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub Employee Assistance Helpline, Annual Flu Jab, Eye Tests)
• Start time between 07:30-08:30 with any finish time of 16:30-17:00
• £12.71 per hour
• Location: Northampton
• MUST be living in the UK