Customer Service Controller

Morgan Sindall Property Services; Valley; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading property services company in the United Kingdom is seeking a Customer Service Controller to join their team. The role involves liaising with clients, subcontractors, and suppliers to ensure appointments are scheduled effectively and service level agreements are met. Candidates should have strong customer service skills, experience in repairs or a trade background, and proficiency in Microsoft Office. The position offers a full-time contract with various employee benefits, making it a great opportunity for career growth.

Benefits

26 Days Holiday & Bank Hols

Enhanced Pension Plan

Westfield Healthcare Cash Plan

Life Assurance & Accident Cover

Share Save

Enhanced Maternity & Paternity Pay

Work Perks Discounts & Vouchers

Buy & Sell Holiday

Flexible Working & Flexible Bank Holidays

Cycle to Work

Volunteering (2 days paid)

Learning & Development Opportunities

Extensive Wellbeing Support

Loyalty & Values Awards

Funded Professional Subscription

Eye Care Vouchers

Qualifications

• Good working knowledge of Microsoft Office.
• Strong administration and organisational skills.
• Experience in the repairs and maintenance sector or trade-based background.

Responsibilities

• Liaise with clients, sub-contractors, suppliers, and supervisors to schedule appointments.
• Ensure future jobs are appointed to meet Service Level Agreements.
• Discuss complex repairs and instil confidence in customers.

Skills

Microsoft Office

Administration

Organisational skills

Communication

Customer service

Problem-solving

Job description

Fixed Term - 12 months

Full Time– 40 Hours per week.

We are looking to recruit a Customer Service Controller to join our team on our Waltham Forest Contract based from our office at Osprey House.

About the Role

Joining our team, you’ll be responsible for liaising with clients, sub-contractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given.

Using our MSi system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

About You

Candidates will have good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal. With excellent customer service skills, you’ll have previous experience within the repairs and maintenance sector, or a trade-based background, with good problem-solving skills.

Benefits

• 26 Days Holiday & Bank Hols
• Enhanced Pension Plan
• Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription
• Eye Care Vouchers

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

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