Customer Service Consultant, Branch Banking (Hybrid & Digital)

Santander UK plc.; Jarrow; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Annual cash allowance

Holiday entitlement 25 days

Employer pension contributions (8%)

Job summary

Santander UK plc. is seeking a Customer Service Consultant for the TSB Jarrow branch. You will assist customers face-to-face, by phone and via video, guiding them through digital banking and delivering a personalised, human experience to build trust.

The role emphasizes innovation, collaboration and high-quality service, with hybrid working after onsite training and a requirement to attend the office regularly.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Support customers across face-to-face, telephone and video channels to meet their banking needs.
• Help customers build confidence in using digital banking services, including mobile and online platforms.
• Understand customer needs and proactively identify suitable products and services.
• Resolve customer queries efficiently and provide clear, practical solutions.
• Build strong, lasting relationships through personalised service and regular engagement.
• Encourage digital self-service adoption using customer devices and in-branch technology.
• Collaborate with colleagues to deliver a consistent and high-quality customer experience.
• Identify opportunities to improve how we support customers and enhance service delivery.

Skills

Customer service

Multichannel support

Team collaboration

Job description

Santander UK plc. is seeking a Customer Service Consultant for the TSB Jarrow branch. You will assist customers face-to-face, by phone and via video, guiding them through digital banking and delivering a personalised, human experience to build trust.

The role emphasizes innovation, collaboration and high-quality service, with hybrid working after onsite training and a requirement to attend the office regularly.