Customer Experience Consultant - Branch Banking (Hybrid)

Santander; Sheffield; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

£500 flexible benefit allowance

25 days holiday + bank holidays

Healthcare benefits

Pension contributions (8% of salary)

Job summary

Santander is seeking a Customer Service Consultant in Sheffield Darnall for a 12 Month FTC. The role focuses on helping customers manage their money with face-to-face, phone and digital channels, delivering a personalised and human banking experience.

You will support digital banking adoption, understand customer needs, and work with colleagues to ensure a high-quality, consistent service. A competitive starting salary plus benefits is offered.

Qualifications

• Experience delivering excellent customer service across multiple channels
• Experience supporting customers with financial products or services
• Experience working in a collaborative team environment

Responsibilities

• Support customers across face-to-face, telephone and video channels to meet banking needs
• Help customers build confidence in using digital banking services
• Resolve customer queries efficiently with clear, practical solutions
• Build strong relationships through personalised service and regular engagement
• Encourage digital self-service adoption using customer devices and in-branch technology

Skills

Customer service

Multichannel support

Financial product knowledge

Job description

Santander is seeking a Customer Service Consultant in Sheffield Darnall for a 12 Month FTC. The role focuses on helping customers manage their money with face-to-face, phone and digital channels, delivering a personalised and human banking experience.

You will support digital banking adoption, understand customer needs, and work with colleagues to ensure a high-quality, consistent service. A competitive starting salary plus benefits is offered.