Hybrid Banking: Customer Service Consultant (12m FTC)

Santander; Jarrow; Híbrido; GBP 23 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

£500 flexible benefit allowance

25 days’ holiday plus bank holidays

Healthcare benefits

Resumo da oferta

Santander UK is seeking a Customer Service Consultant for the Jarrow branch on a 12 Month FTC. You’ll support personal banking customers across face-to-face, phone, and video channels, helping them make the most of digital banking and providing a personalised service.

You’ll build trust and long-term relationships by understanding customer needs, promoting self-service options, and collaborating with colleagues to ensure a high-quality experience.

Qualificações

• Experience delivering excellent customer service across multiple channels
• Experience supporting customers with financial products or services
• Experience working in a collaborative team environment

Responsabilidades

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs
• Helping customers build confidence in using digital banking services, including mobile and online platforms
• Understanding customer needs and proactively identifying the most suitable products and services
• Resolving customer queries efficiently and providing clear, practical solutions
• Building strong, lasting relationships through personalised service and regular engagement
• Encouraging digital self-service adoption using customer devices and in-branch technology
• Collaborating with colleagues to deliver a consistent and high-quality customer experience
• Identifying opportunities to improve how we support customers and enhance service delivery

Conhecimentos

Customer service

Financial products

Teamwork

Descrição da oferta de emprego

Santander UK is seeking a Customer Service Consultant for the Jarrow branch on a 12 Month FTC. You’ll support personal banking customers across face-to-face, phone, and video channels, helping them make the most of digital banking and providing a personalised service.

You’ll build trust and long-term relationships by understanding customer needs, promoting self-service options, and collaborating with colleagues to ensure a high-quality experience.