Customer Service Champion — Branch Growth & Support

Yorkshire Building Society; Ripon; Remote; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Holiday

Bonus

Pension

Healthcare

My Benefits

Job summary

Yorkshire Building Society is hiring a Customer Service Advisor based mainly in the Ripon Branch (training in Richmond). You will help members with accounts, build relationships, and guide them to suitable products and services.

The role emphasizes customer care over sales pressure, with flexible working options and a community-focused culture. You’ll join a team that values inclusivity, development, and a supportive environment, with opportunities to engage in local community activities and

Qualifications

• No background in financial services required
• Motivated to go the extra mile for colleagues and members
• Thrives in dynamic environments and embraces change
• Values diversity and different perspectives
• Shows empathy and emotional intelligence
• Builds strong relationships with members and teammates
• Growth mindset and eagerness to learn through training
• Confident using digital tools and open to learning new technologies

Responsibilities

• Build meaningful relationships with members and help them find the right products and services
• Communicate confidently across branches, phone, and online to support members with their accounts
• Focus on doing what's right for members without sales targets

Skills

Customer service

Relationship building

Multi-channel communication

Empathy

Growth mindset

Digital tools

Learning agility

Team collaboration

Job description

Yorkshire Building Society is hiring a Customer Service Advisor based mainly in the Ripon Branch (training in Richmond). You will help members with accounts, build relationships, and guide them to suitable products and services.

The role emphasizes customer care over sales pressure, with flexible working options and a community-focused culture. You’ll join a team that values inclusivity, development, and a supportive environment, with opportunities to engage in local community activities and