Member Care Champion - Branch & Digital Support

Yorkshire Building Society; Ipswich; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Holiday 28 days + Bank Holidays

Bonus on target (up to 15%)

Pension up to 11%

Private medical insurance

Employee discounts

Job summary

Yorkshire Building Society in Ipswich is seeking a Customer Service Advisor to build meaningful member relationships and guide them to the right products. You’ll interact across in-branch, phone, and online channels to support accounts without sales pressure.

We value mindset and values over prior financial experience, stressing empathy, inclusivity, and a growth mindset. Flexible working options are available to support work-life balance.

Qualifications

• You don’t need a background in financial services or years of customer service experience.
• Mindset and values matter most, with a focus on going the extra mile for colleagues and members.
• Thrive in dynamic environments, embrace change with curiosity and positivity.
• Value diversity and understand different perspectives, experiences, and skills.
• Show empathy and emotional intelligence to create a welcoming atmosphere.
• Build strong, respectful relationships with members and teammates.
• Growth mindset and eagerness to learn through training and development opportunities.
• Confident using digital tools and open to learning new technologies.

Responsibilities

• Build meaningful relationships with our members and help them find the right products and services.
• Communicate confidently across multiple channels, including in-branch, over the phone, and online.
• Focus on doing what’s right for our members—without the pressure of sales targets.

Skills

Customer service mindset

Empathy

Communication

Adaptability

Teamwork

Digital literacy

Growth mindset

Relationship building

Job description

Yorkshire Building Society in Ipswich is seeking a Customer Service Advisor to build meaningful member relationships and guide them to the right products. You’ll interact across in-branch, phone, and online channels to support accounts without sales pressure.

We value mindset and values over prior financial experience, stressing empathy, inclusivity, and a growth mindset. Flexible working options are available to support work-life balance.