Customer Experience Advisor — Flexible Hours & Benefits

Yorkshire Building Society; Saltaire; Remote; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Holiday allowance

Bonus

Pension

Healthcare

Job summary

Yorkshire Building Society is seeking a Customer Service Advisor for our Shipley branch. You will build relationships with members, help them with accounts and products across in-branch, phone and online channels, and focus on doing what’s right for members without aggressive sales targets.

The role offers flexible working possibilities and a supportive environment that values diversity and development. From day one you’ll receive a thorough induction and training plan, with opportunities to

Qualifications

• No banking background required; mindset and values matter most.
• Ability to build rapport with members and colleagues.
• Comfort with using digital tools and learning new systems.

Responsibilities

• Build meaningful relationships with members and help them find suitable products and services.
• Communicate confidently across in-branch, phone, and online channels to support members with their accounts.
• Focus on doing what’s right for members, without sales targets.

Skills

Customer service

Communication

Empathy

Digital tools

Team player

Job description

Yorkshire Building Society is seeking a Customer Service Advisor for our Shipley branch. You will build relationships with members, help them with accounts and products across in-branch, phone and online channels, and focus on doing what’s right for members without aggressive sales targets.

The role offers flexible working possibilities and a supportive environment that values diversity and development. From day one you’ll receive a thorough induction and training plan, with opportunities to