Branch Customer Experience Advisor

Yorkshire Building Society; Norwich; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Holiday

Bonus

Pension

Healthcare

My Benefits

Job summary

Yorkshire Building Society is seeking a Customer Service Advisor for our Norwich Branch network. You’ll build meaningful relationships with members and help them find the right products and services to support their goals across in-branch, over the phone and online.

We focus on doing what’s right for our members, with no high-pressure sales targets, and provide onboarding, training and development. Flexible working options help you balance work and life while you grow your career.

Qualifications

• Values empathy and strong interpersonal skills.
• Willingness to learn and adapt to new systems.
• Comfortable using digital tools and helping members online.

Responsibilities

• Build meaningful relationships with members and help them find suitable products and services.
• Communicate confidently across in-branch, phone and online channels to support accounts.
• Focus on doing what’s right for members without sales targets.

Skills

Customer service

Communication

Digital tools

Job description

Yorkshire Building Society is seeking a Customer Service Advisor for our Norwich Branch network. You’ll build meaningful relationships with members and help them find the right products and services to support their goals across in-branch, over the phone and online.

We focus on doing what’s right for our members, with no high-pressure sales targets, and provide onboarding, training and development. Flexible working options help you balance work and life while you grow your career.