Member Experience Advisor – Branch

Yorkshire Building Society; Ripon; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Holiday

Bonus

Pension

Healthcare

My Benefits

Job summary

Yorkshire Building Society is seeking a Customer Service Advisor to join our Ripon Branch. You’ll build relationships with members, help them find the right products, and support accounts across in-branch, phone, and online channels without sales pressure.

Based in Ripon with training in Richmond, this role emphasises service excellence, inclusivity, and development. You’ll join a welcoming team focused on financial wellbeing and community involvement.

Qualifications

• No background in financial services required; mindset and values matter.
• Motivated to go the extra mile for colleagues and members.
• Thrives in dynamic environments and embraces change with curiosity and positivity.
• Values diversity and understands the importance of different perspectives, experiences, and skills.
• Shows empathy and emotional intelligence, creating a welcoming atmosphere for everyone.
• Builds strong, respectful relationships with members and teammates.
• Growth mindset and eager to learn through training and development opportunities.
• Confident using digital tools and learning new technologies.

Responsibilities

• Build meaningful relationships with our members and help them find the right products and services.
• Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
• Focus on doing what’s right for our members—without the pressure of sales targets.

Skills

Relationship building

Customer service

Empathy

Digital tools

Job description

Yorkshire Building Society is seeking a Customer Service Advisor to join our Ripon Branch. You’ll build relationships with members, help them find the right products, and support accounts across in-branch, phone, and online channels without sales pressure.

Based in Ripon with training in Richmond, this role emphasises service excellence, inclusivity, and development. You’ll join a welcoming team focused on financial wellbeing and community involvement.