Customer Service Centre Manager: Lead a 30-Strong Team

Coca-cola European Partners; Milton Keynes; On-site; GBP 40,000 - 60,000; Full time

Job summary

A major beverage company in Milton Keynes seeks an experienced Customer Service Manager to lead their Contact Centre. The successful candidate will manage approximately 30 staff, focusing on providing outstanding customer service. Responsibilities include overseeing operations, improving customer journeys, and stakeholder management. Applicants should possess strong analytical skills and experience in a customer service environment, preferably within FMCG. This position offers an exciting opportunity to enhance service quality and team performance.

Qualifications

• Experience in a Customer Service environment, ideally in a Service or FMCG environment.
• Proven track record of effective people, resource and performance management.
• Strong analytical and problem solving skills under pressure.

Responsibilities

• Manage the Contact Centre function.
• Deliver key operational metrics.
• Drive improvements in customer journeys.

Skills

Customer Service management

Analytical skills

Communication skills

Resource management

Problem solving

Tools

SAP

Salesforce

Servicemax

Telephony systems

Job description

A major beverage company in Milton Keynes seeks an experienced Customer Service Manager to lead their Contact Centre. The successful candidate will manage approximately 30 staff, focusing on providing outstanding customer service. Responsibilities include overseeing operations, improving customer journeys, and stakeholder management. Applicants should possess strong analytical skills and experience in a customer service environment, preferably within FMCG. This position offers an exciting opportunity to enhance service quality and team performance.