Customer Service Centre Advisor – Claims & Repairs

Brook Street; Barnsley; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Bonus opportunities

Training and development

Job summary

Brook Street in Barnsley is seeking a Customer Service Centre Advisor for a full-time permanent role. This office-based position handles incoming customer claims via telephone and guides customers through the repair process.

You will be the first point of contact, providing updates, resolving queries, and performing ad hoc administrative duties. Hours are 8:00am–5:00pm, Monday to Friday. Full training is provided.

Qualifications

• Excellent customer service and telephone skills.
• Organised, adaptable and proactive mindset.
• Team player who communicates well with colleagues.
• Positive, can-do attitude and flexible work approach.
• Experience in customer service or call centres is beneficial but not essential.
• Comfortable handling claims and updating customers.

Responsibilities

• Handle incoming customer claims via telephony.
• Contact customers to discuss claims and guide through repair process.
• Act as first point of contact, liaising with customers and service providers.
• Provide regular updates, resolve queries and perform ad hoc admin duties.
• Full training is provided on this job.

Skills

Customer service

Telephone skills

Organised

Team player

Can-do attitude

Flexible

Job description

Brook Street in Barnsley is seeking a Customer Service Centre Advisor for a full-time permanent role. This office-based position handles incoming customer claims via telephone and guides customers through the repair process.

You will be the first point of contact, providing updates, resolving queries, and performing ad hoc administrative duties. Hours are 8:00am–5:00pm, Monday to Friday. Full training is provided.