Insurance Claims Customer Advisor (Hybrid)

Sedgwick; Cardiff; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Hybrid opportunities

Supportive team

Career growth

SIPP

Job summary

Sedgwick in Cardiff is seeking a Customer Service Advisor to join our 24/7 team, offering flexible hybrid work and a supportive culture. You will handle inbound calls from claimants and work with multiple clients to deliver excellent service.

No prior experience required as full training will be provided; we value clarity, reliability and a can-do attitude. This role supports people at the heart of our business and offers strong career progression.

Qualifications

• Excellent written and verbal communication
• Ability to work in a fast-paced environment
• Proficiency with computer systems/databases
• Enthusiasm and a willingness to learn
• Positive, proactive attitude

Responsibilities

• Handle inbound calls from customers and claimants
• Coordinate with multiple clients to deliver high-quality service
• Collaborate with suppliers and parts teams
• Provide consistent, friendly customer service at all times

Skills

Communication skills

Fast-paced

Computer literacy

Enthusiastic

Can-do attitude

Job description

Sedgwick in Cardiff is seeking a Customer Service Advisor to join our 24/7 team, offering flexible hybrid work and a supportive culture. You will handle inbound calls from claimants and work with multiple clients to deliver excellent service.

No prior experience required as full training will be provided; we value clarity, reliability and a can-do attitude. This role supports people at the heart of our business and offers strong career progression.