Customer Experience Advisor - Repair Journeys (Office)

Brook Street; Doncaster; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Bonus opportunities

22 days holidays plus bank holidays

Excellent benefit package

Ongoing training and career developm…

Job summary

Brook Street is recruiting on behalf of our prestigious client based in Doncaster for a full-time Customer Service Adviser. This office-based role runs Monday to Friday, 8:00am-5:00pm, with a salary of £26,836.80 and bonus opportunities.

You will be the main contact for customers, providing updates on repair progress and arranging vehicle collections and deliveries. If you have strong customer service skills and enjoy working as part of a team, this is a great opportunity with ongoing training

Qualifications

• Experience in customer service or automotive environments is ideal.
• Excellent customer service and communication skills.
• Organised, adaptable and proactive with a team mindset.

Responsibilities

• Being the main point of contact for customers throughout their repair journey.
• Providing regular updates on repair progress.
• Booking vehicles in for repair.
• Arranging vehicle collections and deliveries.
• Working closely with site colleagues to ensure high standards of service.
• Take any excess payments.
• Meeting and greeting customers with a friendly approach.
• Update customers on the progress of their vehicles.

Skills

Customer service

Communication

Teamwork

Organised

Proactive

Flexible

Job description

Brook Street is recruiting on behalf of our prestigious client based in Doncaster for a full-time Customer Service Adviser. This office-based role runs Monday to Friday, 8:00am-5:00pm, with a salary of £26,836.80 and bonus opportunities.

You will be the main contact for customers, providing updates on repair progress and arranging vehicle collections and deliveries. If you have strong customer service skills and enjoy working as part of a team, this is a great opportunity with ongoing training