Claims Service Advisor — Fixed Term (Preston)

Davies; Preston; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Davies Innovation Lab

Leadership training

Funding for professional quals

Wellbeing programme

Job summary

Davies are recruiting a Customer Service Advisor to join our Claims Management team in Preston. The role is a 3-month fixed term contract with a 40-hour week on a rolling 08:00–17:00 rota.

Full training and support will be provided from day one. You will handle inbound calls from home emergency insurance customers, support the claims journey from notification to resolution, validate policyholders, arrange contractors and collect payments while maintaining clear customer communication and

Qualifications

• First Notification of Loss (FNOL) experience is an advantage.
• Previous contact centre experience is an asset but not essential.
• Excellent telephone manner with strong customer service skills.
• Demonstrate strong attention to detail in all tasks.
• Self-motivated and engaged.
• Positive and self-confident when dealing with customers.
• Ability to use empathy, tact, diplomacy with distraught customers.
• PC literate with excellent administrative skills.

Responsibilities

• Respond to inbound calls from home emergency insurance customers.
• Work to targets and KPI’s in a call centre environment.
• Support the customer through the journey of their claim from notification to resolution.
• Validate the policyholder, diagnose the issue and deploy the appropriate trade contractor, keeping the customer informed.
• Take excess policy payments, arrange boiler services and negotiate with contractors.
• Opportunity to multi skill across many insurance product lines.

Skills

FNOL experience

Contact centre experience

Customer service

Attention to detail

Empathy

Communication skills

PC literacy

Job description

Davies are recruiting a Customer Service Advisor to join our Claims Management team in Preston. The role is a 3-month fixed term contract with a 40-hour week on a rolling 08:00–17:00 rota.

Full training and support will be provided from day one. You will handle inbound calls from home emergency insurance customers, support the claims journey from notification to resolution, validate policyholders, arrange contractors and collect payments while maintaining clear customer communication and