Complaints Resolution Specialist - Customer Service Advisor

Angard Recruitment; Barnsley; On-site; GBP 18,000 - 21,000; Full time

Job summary

Angard Staffing is recruiting a Customer Service Advisor for Royal Mail at the Dearne site in Barnsley. The role is temporary for 12 weeks with a 37.5 hour week, 8:00am–18:30pm, Monday to Saturday.

Training is three weeks with no annual leave during training, and performance must meet required standards. Key duties include providing first-time solutions to customers via phone and email, handling calls and complaints, and maintaining service levels within targets.

Qualifications

• Experience in fast-paced customer service environments.
• Clear spoken English with strong communication skills.
• Ability to manage multiple interactions and workloads.

Responsibilities

• Provide first-time solutions for customers via telephone and email.
• Handle consecutive calls and manage complaints effectively.
• Deliver high-quality service within set handling times.

Skills

Customer service excellence

Call handling

Prioritisation

Dealing with complaints

English communication

Teamwork

Education

Experience in contact centre

Tools

Email & phone systems

Job description

Angard Staffing is recruiting a Customer Service Advisor for Royal Mail at the Dearne site in Barnsley. The role is temporary for 12 weeks with a 37.5 hour week, 8:00am–18:30pm, Monday to Saturday.

Training is three weeks with no annual leave during training, and performance must meet required standards. Key duties include providing first-time solutions to customers via phone and email, handling calls and complaints, and maintaining service levels within targets.