Customer Service Advisor

Brook Street; Doncaster; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Bonus opportunities

22 days holidays plus bank holidays

Excellent benefit package

Ongoing training and career developm…

Job summary

Brook Street is recruiting on behalf of our prestigious client based in Doncaster for a full-time Customer Service Adviser. This office-based role runs Monday to Friday, 8:00am-5:00pm, with a salary of £26,836.80 and bonus opportunities.

You will be the main contact for customers, providing updates on repair progress and arranging vehicle collections and deliveries. If you have strong customer service skills and enjoy working as part of a team, this is a great opportunity with ongoing training

Qualifications

• Experience in customer service or automotive environments is ideal.
• Excellent customer service and communication skills.
• Organised, adaptable and proactive with a team mindset.

Responsibilities

• Being the main point of contact for customers throughout their repair journey.
• Providing regular updates on repair progress.
• Booking vehicles in for repair.
• Arranging vehicle collections and deliveries.
• Working closely with site colleagues to ensure high standards of service.
• Take any excess payments.
• Meeting and greeting customers with a friendly approach.
• Update customers on the progress of their vehicles.

Skills

Customer service

Communication

Teamwork

Organised

Proactive

Flexible

Job description

Brook Street is proud to be recruiting on behalf of our prestigious client based in Doncaster, who are one of the UK's largest and most respected independent accident repair groups in the region. Our client is looking to recruit for a Customer Service Adviser on a full time perm basis.

The package:

• Full time Perm position
• Monday to Friday (This is a fully office-based role)
• Location: Doncaster, DN2
• Hours: 8:00am- 5:00pm (40 hours a week)
• Salary on offer: £26,836.80 per annum
• Bonus opportunities
• 22 days holidays plus bank holidays
• Excellent benefit package
• Ongoing training and career development opportunities

About the Role

This is a customer-focused position where you will play a key role in delivering a smooth, professional and positive repair experience for customers.

Your responsibilities will include:

• Being the main point of contact for customers throughout their repair journey
• Providing regular updates on repair progress
• Booking vehicles in for repair
• Arranging vehicle collections and deliveries
• Working closely with site colleagues to ensure high standards of service are maintained
• Take any excess payments
• Meeting and greeting customers with a friendly approach
• Update customers on the progress of their vehicles

Please note: Full training is provided on this job!

Experience in customer service, call centre, or automotive environments is ideal..

We are seeking candidates who:

• Have excellent customer service and communication skills
• Are organised, adaptable and proactive
• Enjoy working as part of a team
• Have a positive, "can-do" attitude
• Are flexible, reliable and happy to get stuck in
• Enjoy building rapport with customers and colleagues

If you are passionate about customer service and would like to join a growing, supportive and well-established business, we would love to hear from you.