Customer Service Centre Adviser

Brook Street; Barnsley; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Bonus opportunities

25 days holidays + bank holidays

Training and career development

Office-based role

Job summary

Brook Street NMR on behalf of a large Barnsley client is recruiting a Customer Service Centre Advisor for a full-time, office-based role in S75 Barnsley. Salary is £26,436.80 per annum with bonus opportunities and 25 days holidays plus bank holidays.

Training and career development are provided, with ongoing support to deliver a smooth customer experience by phone. The role involves handling incoming claims, guiding customers through repairs, and coordinating with service providers while

Qualifications

• Experience in customer service is beneficial but not essential.
• Strong telephone etiquette and active listening skills are required.

Responsibilities

• Handle incoming customer claims via telephony.
• Contact customers to discuss claims and guide through the repair process.
• Act as first point of contact, answer calls and liaise with customers and service providers.
• Provide regular updates, resolve queries, and carry out ad hoc administrative duties.

Skills

Customer service

Telephone skills

Organised

Proactive

Team player

Positive attitude

Reliability

Rapport-building

Job description

Manpower is proud to be recruiting on behalf of our prestigious client based in Barnsley, who are one of the UK's largest and most respected independent accident repair groups in the region.

The package:

• Full time Perm position
• Monday to Friday (This is a fully office-based role)
• Location: S75 Barnsley
• Hours: 8:00am- 5:00pm (40 hours a week)
• Salary on offer: £26,436.80 per annum
• Bonus opportunities
• 25 days holidays plus bank holidays
• Excellent benefit package
• Ongoing training and career development opportunities

About the Role

Our client is looking to recruit for a Customer Service Centre Advisor on a full-time perm basis. This is a customer-focused position where you will play a key role in delivering a smooth, professional and positive experience for customers over the telephone.

Your responsibilities will include:

• This is a telephony-based position responsible for handling incoming customer claims.
• You will contact customers to discuss their claims and guide them through the repair process.
• Acting as the first point of contact, you will answer incoming calls and liaise with both customers and service providers.
• You will provide regular updates, resolve queries, and carry out additional ad hoc administrative duties as required.

Please note: Full training is provided on this job!

What We're Looking For

We are seeking candidates who:

• Have excellent customer service and Telephone skills
• Are organised, adaptable and proactive
• Enjoy working as part of a team
• Have a positive, "can-do" attitude
• Are flexible, reliable and happy to get stuck in
• Enjoy building rapport with customers and colleagues
• Experience in customer service, call centre environments would be beneficial but is not essential.

If you are passionate about customer service and would like to join a growing, supportive and well-established business, we would love to hear from you.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.