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Brook Street; Barnsley; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Bonus opportunities

Training and development

Job summary

Brook Street in Barnsley is seeking a Customer Service Centre Advisor for a full-time permanent role. This office-based position handles incoming customer claims via telephone and guides customers through the repair process.

You will be the first point of contact, providing updates, resolving queries, and performing ad hoc administrative duties. Hours are 8:00am–5:00pm, Monday to Friday. Full training is provided.

Qualifications

• Excellent customer service and telephone skills.
• Organised, adaptable and proactive mindset.
• Team player who communicates well with colleagues.
• Positive, can-do attitude and flexible work approach.
• Experience in customer service or call centres is beneficial but not essential.
• Comfortable handling claims and updating customers.

Responsibilities

• Handle incoming customer claims via telephony.
• Contact customers to discuss claims and guide through repair process.
• Act as first point of contact, liaising with customers and service providers.
• Provide regular updates, resolve queries and perform ad hoc admin duties.
• Full training is provided on this job.

Skills

Customer service

Telephone skills

Organised

Team player

Can-do attitude

Flexible

Job description

The package:

• Full time Perm position


• Monday to Friday (This is a fully office-based role)


• Location: S75 Barnsley


• Hours: 8:00am- 5:00pm (40 hours a week)


• Salary on offer: £26,436.80 per annum


• Bonus opportunities


• Ongoing training and career development opportunities

About the Role

Our client is looking to recruit for a Customer Service Centre Advisor on a full-time perm basis. This is a customer-focused position where you will play a key role in delivering a smooth, professional and positive experience for customers over the telephone.

Your responsibilities will include:

• This is a telephony-based position responsible for handling incoming customer claims.


• You will contact customers to discuss their claims and guide them through the repair process.


• Acting as the first point of contact, you will answer incoming calls and liaise with both customers and service providers.


• You will provide regular updates, resolve queries, and carry out additional ad hoc administrative duties as required.

Full training is provided on this job!

What We're Looking For

We are seeking candidates who:

• Have excellent customer service and Telephone skills


• Are organised, adaptable and proactive


• Enjoy working as part of a team


• Have a positive, \"can-do\" attitude


• Are flexible, reliable and happy to get stuck in


• Enjoy building rapport with customers and colleagues


• Experience in customer service, call centre environments would be beneficial but is not essential.

If you are passionate about customer service and would like to join a growing, supportive and well-established business, we would love to hear from you.