Customer Service & Claims Advisor

ACTIVATE GROUP LIMITED; Huddersfield; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

33 days holiday

Health cash plan

Enhanced family pay

Life cover

Free breakfasts

Birthday surprise

Job summary

Activate Group Limited in Huddersfield is seeking a Customer Service Advisor to support the Avant Repair Network. You will ensure repair instructions reach the right repairer and that systems are kept up to date for each claim.

This permanent role is 37.5 hours weekly, Monday to Friday 8am–6pm, plus a rotating half-day Saturday morning (1 in 4). The company promotes development and career progression.

Qualifications

• Resilient and positive attitude.
• Excellent customer service skills with ownership.
• Strong problem solving abilities.
• Ability to handle a high volume of calls daily.
• Excellent written and verbal communication skills.
• Able to manage own time and workload.

Responsibilities

• Manage vehicle claims end-to-end from repair instruction to completion and escalating where necessary.
• Make outbound and receive inbound calls to/from customers, clients, 3rd parties and repairers.
• Use Avant Groups bespoke software to record, update and maintain information relating to each claim.
• Manage own workload, ensuring claims progress in line with KPI targets.
• Provide accurate updates to key stakeholders with full disclosure of claim position.
• Ensure SLAs are met and exceeded.

Skills

Resilient attitude

Excellent customer service

Problem solving

High-volume call handling

Written and verbal communication

Time/workload management

Job description

Activate Group Limited in Huddersfield is seeking a Customer Service Advisor to support the Avant Repair Network. You will ensure repair instructions reach the right repairer and that systems are kept up to date for each claim.

This permanent role is 37.5 hours weekly, Monday to Friday 8am–6pm, plus a rotating half-day Saturday morning (1 in 4). The company promotes development and career progression.