Customer Care & Claims Advisor (Phone-Based)

Brook Street; Barnsley; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Bonus opportunities

25 days holidays + bank holidays

Training and career development

Office-based role

Job summary

Brook Street NMR on behalf of a large Barnsley client is recruiting a Customer Service Centre Advisor for a full-time, office-based role in S75 Barnsley. Salary is £26,436.80 per annum with bonus opportunities and 25 days holidays plus bank holidays.

Training and career development are provided, with ongoing support to deliver a smooth customer experience by phone. The role involves handling incoming claims, guiding customers through repairs, and coordinating with service providers while

Qualifications

• Experience in customer service is beneficial but not essential.
• Strong telephone etiquette and active listening skills are required.

Responsibilities

• Handle incoming customer claims via telephony.
• Contact customers to discuss claims and guide through the repair process.
• Act as first point of contact, answer calls and liaise with customers and service providers.
• Provide regular updates, resolve queries, and carry out ad hoc administrative duties.

Skills

Customer service

Telephone skills

Organised

Proactive

Team player

Positive attitude

Reliability

Rapport-building

Job description

Brook Street NMR on behalf of a large Barnsley client is recruiting a Customer Service Centre Advisor for a full-time, office-based role in S75 Barnsley. Salary is £26,436.80 per annum with bonus opportunities and 25 days holidays plus bank holidays.

Training and career development are provided, with ongoing support to deliver a smooth customer experience by phone. The role involves handling incoming claims, guiding customers through repairs, and coordinating with service providers while