Customer Service Associate

Greystar; Bramhall; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global property management firm in Bramhall seeks a property management professional to enhance resident experiences and manage daily operations. Key responsibilities include delivering customer service, addressing inquiries, and maintaining property standards. Ideal candidates should have strong communication skills, customer service experience, and proficiency in Microsoft Office. This role offers opportunities for team collaboration and professional growth in a dynamic environment.

Qualifications

• Good level of general education.
• Proficient in Microsoft Office packages including Word, Excel, and Outlook.
• Knowledge of UK Health and Safety requirements.

Responsibilities

• Manage day-to-day operations and ensure resident satisfaction.
• Respond to customer queries and complaints effectively.
• Prepare for community events and activities.

Skills

Customer service

Team collaboration

Problem-solving

Relationship-building

Organizational skills

Numerical skills

Proficiency in Microsoft Office

Fluent English communication

Education

General education

Tools

Databases

Booking systems

Job description

Works as part of a team to provide day‑to‑day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.

• Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
• Supports the creation of a positive, memorable experience for residents.
• Delivers all aspects of customer service, including a comprehensive front‑of‑house service anticipating and exceeding resident expectations.
• Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar's complaints procedure.
• Supports events and activities within the Community.
• Establishes and maintains relationships with University clients.
• Develops and maintains local knowledge and information resources relevant to resident needs (e.g., travel, entertainment and amenities).
• Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating databases.
• Undertakes marketing activities such as attending open days and leafleting to promote the property.
• Carries out sales and leasing activities including viewings, following up on enquiries and sales conversions.
• Assists with summer Community preparations, including move‑in and move‑out processes.
• Completes Health and Safety compliance activities in line with the Company's policies and procedures.
• Participates where required in an on‑call roster to provide out of hours emergency support for the Community.
• Chase outstanding rent arrears following rent collection procedures in meeting property targets.
• Promotes tenancy extensions and other revenue streams such as vending.
• Raises purchase orders in accordance with procedures.
• Ensures tenant refunds are completed in a timely manner and in line with Greystar's policy.
• Looks to maximise efficiency of utilities. Good level of general education.
• Proficient in Microsoft Office packages including Word, Excel and Outlook, as well as other systems such as databases or booking systems (training to be provided on in‑house systems).
• Knowledge and understanding of UK Health and Safety requirements and legislation, excellent customer service skills and significant experience in a customer‑facing service delivery role.
• Good team player with strong relationship‑building and influencing skills.
• Ability to act autonomously, taking decisions and/or action when required.
• Fluent English verbal and written communication skills.
• Excellent organisational skills with the ability to multi‑task and prioritise.
• Numerical skills necessary to complete the above activities.
• Self‑ and culturally aware and able to adapt relationship‑building, communications and negotiation skills to suit audience.
• Flexible approach to work and adaptable to thrive in a changing environment.
• Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others. Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional‑quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia‑Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $36 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world‑class service in the rental residential real estate business. To learn more, visit www.greystar.com.