Customer Service Assistant- Temporary, Orpington

Office Angels; Orpington; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading employment agency is seeking a Temporary Customer Services Assistant in Orpington. You'll engage with customers, process applications, and support various inquiries while showcasing strong customer service skills. This role requires excellent communication, attention to detail, and the ability to work under pressure. The position offers a competitive hourly rate starting at £13.

Qualifications

• Strong customer service background required.
• Ability to remain calm under pressure.
• Adaptability to fluctuations in workload.

Responsibilities

• Engage with customers to provide product information.
• Build relationships and address customer inquiries.
• Process applications while meeting quality standards.
• Handle inbound and outbound calls professionally.
• Maintain detailed records of correspondence.
• Collaborate with the Field Team for service improvement.

Skills

Customer-focused

Excellent communication skills

Attention to detail

Proficient in MS Office

Time management skills

Teamwork ability

Job description

Temporary Customer Services Assistant - Orpington

🌟 Join Our Clients Team as a Customer Services Assistant! 🌟

Are you a proactive and customer-focused individual looking to make a difference? Our client, a leading specialist in financial products, is seeking an enthusiastic individual to join their team in Orpington.

Position Details

• Contract Type: Temporary
• Hourly Rate: From £13
• Hours: 9am-5pm
• Days: Monday - Friday

Key Responsibilities

• Engaging with customers and prospects to provide product information and support through the application process
• Building relationships with customers, answering queries, and addressing new product and renewal inquiries
• Processing new business applications and ISA transfers while ensuring timelines and quality standards are met
• Handling inbound and outbound calls with accuracy and professionalism
• Maintaining detailed records through data input and scanning of correspondence
• Collaborating with the Field Team to enhance knowledge of the Police affinity group
• Assisting with service improvement initiatives and any additional duties assigned by the Chief Executive Officer

What We're Looking For

• A strong customer service background
• Excellent communication skills, with the ability to remain calm under pressure
• Strong attention to detail and proficiency in MS Office
• A results-driven mindset with excellent time management skills
• The ability to adapt to fluctuations in workload and work effectively as part of a team

Key Soft Skills / Behaviours

• Customer-focused with a keen understanding of their needs
• A self-starter who is forward-thinking and organised
• Good interpersonal skills to support both customers and colleagues
• Passionate, positive, reliable, and enthusiastic
• Ability to use initiative and influence effectively

How to Apply

If you're excited about this opportunity, please submit your application today! ✉️

Alternatively email your CV into (url removed)

Let's make a difference together! 💼✨

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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