Customer Service Assistant (CSA)

University of Exeter; Exeter; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading UK university is hiring for a part-time position in its Retail Shop offering 30 hours per week during term time. Responsibilities include delivering outstanding customer service, cash handling, and stock control. Ideal candidates will exhibit a customer-focused ethos and flexibility. Previous retail experience is preferred but not essential as training is provided. This role offers numerous benefits including discounts, flexible working options, and an onsite gym.

Benefits

Flexible working options

Discounts at leading retailers

Onsite gyms

Sector-leading maternity and shared parental leave

Cycle-to-work scheme

Qualifications

• Prior experience in retail is desirable but not essential; training will be provided.

Responsibilities

• Deliver exceptional customer service.
• Handle cash transactions effectively.
• Manage stock replenishment and price control.
• Maintain daily housekeeping and stock control.

Skills

Customer-focused ethos

Reliability

Flexibility

Can-do attitude

Job description

Finance, Infrastructure and Commercial Services

The new part‑time post (30 hours per week, term time only) will be available from January 2026 on a permanent basis in our Retail Shop (The Market Place) within the Forum building at the University of Exeter.

This position involves working any five of the seven days within the week, between 07:00 and 22:15, for a total of 32 weeks during term time. Flexibility from both parties will be required to meet the demands of the business. Hours can be discussed so please still apply.

Responsibilities

• Delivering exceptional customer service.
• Cash handling.
• Replenishment, price control and merchandising.
• Daily housekeeping and stock control.

Qualifications & Requirements

• Customer‑focused ethos.
• Reliability, flexibility and a can‑do attitude.
• Previous retail shop experience desirable but not essential – full training will be given.

Equality, Diversity and Inclusion

We are committed to ensuring reasonable adjustments are available for interviews and workplaces. Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community. We are a signatory of the Armed Forces Covenant and welcome applications from service people.

Benefits

• Options for flexible working.
• Numerous discounts at leading retailers.
• Onsite gyms on all of our campuses and a cycle‑to‑work scheme.
• Sector‑leading maternity, adoption and shared parental leave and a fertility treatment policy.
• Stunning campus environments in Exeter and Cornwall.

For further information regarding the role, please contact Gill Winsor, [e-mail]

We are a member of the prestigious Russell Group of research‑intensive universities and are in the top 200 universities in the world (Times Higher Education World University Rankings 2024 and QS World University Ranking 2024). We combine world‑class teaching with world‑class research, achieving a Gold rating in the Teaching Excellence Framework Award 2023, underpinned by Gold ratings for Student Experience and Student Outcomes.

Our world‑leading research impact has grown more than any other Russell Group university in recent years, and we are home to some of the world’s most influential researchers, seeking to answer some of the most fundamental issues facing humankind today. More than 99 percent of our research is of international quality and 47 percent is world‑leading (2021 Research Excellence Framework).

We encourage proactive engagement with industry, business and community partners to enhance the impact of research and education and improve the employability of our students. Read about our world‑leading research – Green Futures and how we are transforming education for a changing world. We are located in a beautiful part of the country and Exeter (a fast‑growing tech hub) is one of only a few UK cities to have been designated as a UNESCO Creative City.