Customer Service Assistant

EAST OF ENGLAND CO-OPERATIVE SOCIETY LIMITED; Woodbridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A regional retail cooperative in Woodbridge is seeking a Customer Service Assistant to ensure high standards of customer service and team support. The role requires effective communication and a positive attitude. Key perks include a competitive salary, discounts, and opportunities for growth through training. Candidates must demonstrate reliability and engage with the local community effectively. Shift patterns are flexible and subject to change, emphasizing work-life balance.

Benefits

20% discount in food stores

22 days holiday plus bank holidays

5% employer pension contribution

Enhanced family leave and pay arrangements

Employee Recognition Scheme

Free remote GP service

Financial wellbeing support

Qualifications

• Strong communication skills are essential to engage with customers effectively.
• Reliability and being a team player are important for success in this role.
• A positive attitude and willingness to learn are crucial.

Responsibilities

• Supporting the store in delivering high standards of customer service.
• Engaging with the local community to attract and delight customers.

Skills

Effective communication skills

Friendly and approachable

Reliability as a team player

Positive attitude

Self-motivation

Basic numeracy

Basic literacy

Basic IT skills

Job description

As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community. You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.

Working Day Shift start/end time: Friday 4pm - 10pm (Role 2). Working Day Shift start/end time: Saturday 2pm - 8pm. Our working patterns are non‑contractual. Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.

Key Attributes and Perks

• Friendly and approachable
• A reliable team player
• Effective communication skills
• A positive attitude
• Engaged and self‑motivated
• Willing to learn and adapt
• Have a basic level of numeracy, literacy, and IT skills
• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements
• Opportunities to grow, with award‑winning training and apprenticeship programmes
• Great discounts, deals and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Stream®
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition and counselling services
• Employee Assistance Programme
• Enhanced on statutory terms, subject to service criteria.

We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co‑op and our colleagues.

East of England Co‑op