Customer Service Assistant

OneRetail; Warwick; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading hospitality company is seeking a Customer Service Assistant for part-time roles at their new locations in Warwick. The ideal candidate should have a passion for outstanding service, excellent communication skills, and the ability to work under pressure. You'll enjoy a fast-paced environment and opportunities for progression within the company, all while representing renowned brands like Costa and M&S.

Benefits

Opportunities for progression

Recognition and rewards for exceptional service

Qualifications

• Passion for delivering outstanding service and greeting customers with a smile.
• Ability to take initiative and make decisions that benefit customers.
• Demonstrate great timekeeping and reliability.

Responsibilities

• Serve customers with an easy and seamless experience.
• Maintain a positive brand image for Costa and M&S.
• Handle cash transactions and comply with health regulations.

Skills

Excellent communication skills

Ability to work under pressure

Team player

Job description

Overview

Customer Service Assistant - Costa Coffee & M&S Store - Dual site - Come and Join us at our brand new opening at Warwick Hospital, Warwick

8 hours to 16 hours Customer Service Assistant contracts available / Flexibility Required

Interview Dates: 29th May 2025

We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for a Costa and M&S brand on a part time basis. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that takes pride in its people.

As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Could you bring your spark to Compass Group?

Here's what you need to know before applying:

Your key responsibilities will include:

• Serving customers, ensuring they receive an easy and seamless personalised experience
• Being knowledgeable about our service and helping customers with natural, engaging service
• Representing Costa and M&S and maintaining a positive brand image
• Handling cash and operating the cash register
• Complying with Health and Safety regulations

Our ideal Customer Services Assistant

• Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
• Take initiative and make decisions that are right for our customers
• Be an excellent team player with great communication skills
• Have a desire to succeed in your role
• Possess the ability to work under pressure
• Demonstrate great timekeeping and reliability