Customer Service Assistant

Hello Student Management Limited; Leeds; On-site; GBP 22,000 - 28,000; Full time

Job summary

A student accommodation provider in Leeds seeks a Customer Service Advisor to create a supportive community for students. Responsibilities include planning events, managing customer feedback, meeting revenue targets, and promoting sustainability initiatives. The ideal candidate will have experience in customer service and hospitality, strong problem-solving skills, and enthusiasm for community involvement. Benefits include 25 days holiday, pension contributions, and technology perks.

Benefits

25 days holiday entitlement

Birthday off

8% pension contribution

SmartTech technology access

Discounts with retailers

Cycle to Work Scheme

Service Award Scheme

Qualifications

• Experience in PBSA, hospitality or a similar field.
• Proven background in customer service, compliance, and sales.
• Ability to juggle multiple priorities and problem-solve effectively.
• Enthusiasm for fostering community and driving results.

Responsibilities

• Create a 'home away from home' community for students.
• Plan exciting social events and deliver stand-out check in/check-out experiences.
• Handle complaints with care and ensure students feel supported.
• Help meet city revenue and sales targets.

Skills

Customer service

Problem-solving

Sales

Collaboration

Community engagement

Job description

About the Role

We are only just getting started and we need great individuals to continue our success. You will work as part of a collaborative team that believes in respectfulness, supporting each other and most of all having FUN! What you'll do: As a Customer Service Advisor, you'll be the friendly face and go-to person for our customers, creating a safe, supportive, and vibrant community they'll love to call home.

Key Responsibilities

Customer Service

• Create a "home away from home" community for students.
• Plan exciting social events and deliver stand-out check in/check-out experiences.
• Handle complaints with care and ensure students feel supported.
• Drive great reviews and high customer satisfaction scores.

Sales and Revenue

• Help meet city revenue and sales targets.
• Stay on top of local trends and competition.
• Smash sales targets and boost re-booking.
• Balance financial performance with customer happiness.

Sustainability and Community

• Engage with local communities through volunteer days and charity efforts.
• Promote recycling, energy-saving, and other echo friendly practices.
• Be an advocate for positive social and environmental change.

Facilities Management

• Keep buildings safe, clean, and well maintained.
• Promote a positive safety culture, handling emergencies and reporting incidents as needed.
• Stay up to date with training and always prioritise health and safety.

Qualifications and Experience

• Experience in PBSA, hospitality or a similar field.
• Proven background in customer service, compliance, and sales.
• Ability to juggle multiple priorities and problem-solve effectively.
• Enthusiasm for fostering community and driving results.

Benefits

• 25 days holiday entitlement (pro rata for part time colleagues).
• Have your birthday off!
• 8% pension (7.5% employer / 0.5% employee) contribution.
• SmartTech – get the latest technology and spread the payments over time with no interest or upfront payments.
• Access to Reward Gateway and enjoy discounts with a number of leading retailer.
• Cycle 2 Work Scheme.
• Service Award Scheme (one day per year up to 5 years' service).

About Hello Student

We're Hello Student, part of the Empiric Student Property Group. With over 9000 beds around the UK our properties are some of the best in the market and our friendly and approachable team get to know our students, so that we provide a more personal experience. Be a part of that unforgettable service!

This fast‑paced, dynamic role includes flexible hours (weekends/evenings). You'll thrive in a fun, ever‑evolving environment driven by our ways of working commitments.