Customer Service Assistant

Impact Recruitment Group Ltd.; Remote; GBP 40,000 - 60,000; Part time

Job summary

A dynamic recruitment agency is seeking Remote Customer Service Advisors to support clients during the busy Valentine’s and Mother’s Day seasons. Ideal candidates will have prior customer service experience and possess excellent communication skills. Responsibilities include interacting with customers via email and phone, solving problems, and ensuring satisfaction. The role offers pay at £13.85 per hour, with required shifts allocated on a rota including weekends, and necessitates a reliable internet connection. This is a great opportunity for self-motivated individuals looking to excel in a fast-paced environment.

Qualifications

• Self-motivated individuals who excel under pressure.
• Quick learners with a keen eye for detail and a positive attitude.
• Team players who can multitask independently but know when to ask for support.

Responsibilities

• Communicate with customers across email and phone channels.
• Solve problems proactively, ensuring customer satisfaction.

Skills

Customer service experience

Attention to detail

Problem-solving

Teamwork

Job description

Dynamic Remote Customer Service Advisor Opportunities – Valentine’s and Mother’s Day Seasons

Are you a quick learner with a passion for delivering exceptional customer experiences? We’re seeking dedicated Customer Service Advisors to support one of our clients during two of their busiest seasons:

• Valentine’s Day: shifts between 5th–20th February
• Mother’s Day: shifts between 6th - 20th March

As a key part of the team, you’ll:

• Communicate with customers across email and phone channels, offering friendly, professional, and efficient service.
• Solve problems proactively, ensuring customer satisfaction.

What We’re Looking For:

• Self-motivated individuals who excel under pressure.
• Quick learners with a keen eye for detail and a positive attitude.
• Team players who can multitask independently but know when to ask for support.
• Previous customer service is required.

Role Details:

• Pay: £13.85 per hour
• Shifts: Allocated on a rota, including weekends, from 9am–6pm (one-hour unpaid lunch break).
• Remote Work: Requires a reliable internet connection (minimum 20MB), a personal computer, and headphones with a microphone.
• Training: Online self-service resources, including video tutorials and process guides, provided during the temporary period.