Customer Service Assistant

The Silver X Group; East Midlands; On-site; GBP 26,000; Full time

Job summary

A dynamic logistics provider in the East Midlands is seeking a proactive Customer Service Assistant to support the transport department. The ideal candidate will oversee coordination of jobs, handle customer queries, and ensure seamless operations. Strong communication and organisational skills are essential, alongside a positive attitude. Enjoy a supportive work environment with healthcare benefits and regular team socials while growing in your role. Immediate start available.

Benefits

Healthcare Benefits

Annual salary reviews

Regular team socials

Increasing holiday benefits

Paid volunteer days

Qualifications

• Proficient in communication via phone and email.
• Excellent organisational skills with attention to detail.
• Ability to work in a deadline-driven environment.

Responsibilities

• Coordinate the movement of goods from suppliers to customers.
• Track live jobs and deliveries using Transport Management System.
• Handle customer updates and delivery queries.

Skills

Confident communicator

Highly organised

Strong IT skills

Team player

Job description

Job Title : Customer Service Assistant

Location : Riddings, DE55 4 BR

Salary : £25, 396.80

Job Type : Mon - Fri. Full-time, Permanent (rotating shifts between 7am-7pm)

Start date : ideally available ASAP

Support our busy transport department in delivering first‑class service, every time.

What You'll Do

We're on the lookout for a hands‑on, proactive team player to join our small but mighty Customer Service team. In this role, you'll be at the heart of our transport operation – coordinating jobs, solving problems, updating customers and keeping everything running like clockwork.

You’ll thrive on juggling tasks, staying organised, and building strong relationships with customers, drivers and the wider team.

What does a typical day include?

• Coordinating the movement of goods from suppliers to customers or storage facilities
• Tracking live jobs and deliveries using our Transport Management System
• Communicating with drivers, hauliers, and colleagues to keep things on track
• Handling customer updates, delivery queries, and resolving any hiccups quickly
• Working closely with internal teams to ensure we’re all aligned
• Managing the POD (proof of delivery) process and ensuring documentation is accurate

What We’re Looking For

• Confident communicator – both on the phone and by email
• Highly organised with great attention to detail
• Comfortable juggling priorities in a reactive, deadline‑driven environment
• Strong IT skills – some of our processes are manual, so accuracy matters!
• A team player with a ‘can do’ attitude; no task too big or small

Nice‑to‑Have (But Not Essential)

• Experience in logistics, haulage, transport or warehousing
• Familiar with PODs or TMS (Transport Management Systems)

What’s in it for you?

• Salary £25, 396.80 with annual reviews to recognise your growth and contribution.
• Healthcare Benefits – includes GP on Tap and a Health Shield Cash Plan, giving you up to £1,000 per year to claim back on everyday medical and wellbeing expenses like dental, optical, physio and more.
• Regular team socials – from summer and Christmas celebrations to spontaneous get‑togethers, we love a reason to get together and have fun!
• We value your commitment – enjoy increasing holiday and healthcare benefits as you grow with us.
• Giving back together – we proudly support Operation Orphan and take part in a range of charitable initiatives throughout the year including our unmissable annual charity football tournament. You’ll also get paid volunteer days to support causes that matter to you.
• Laid‑back, ambitious environment – We’re focused on growth (yours and ours), but we keep things supportive, down‑to‑earth, and collaborative. Alongside meaningful work, you’ll find thoughtful touches that make the day‑to‑day better. From regular pizza Fridays to say thanks, to fresh fruit and drinks to keep you fuelled. It’s about creating a space where people feel valued and enjoy coming to work.

Our Culture & How We Work

Flexibility, autonomy, and a down‑to‑earth environment are key to how we operate because when you thrive, so do we.

About Silver X Group

Founded in 2013, Silver X Group is a dynamic logistics provider specialising in haulage, warehousing, and e‑commerce fulfilment. With over 130,000 sq ft of warehouse space and a versatile vehicle fleet based in the Midlands, we deliver efficient nationwide distribution. Our award‑winning customer service and innovative approach make us a trusted partner, providing cost‑effective and reliable logistics solutions tailored to our clients’ needs.

Ready to Apply?

If you’re a motivated, hands‑on problem solver who loves staying busy and making things happen we’d love to hear from you.

Apply now – we review applications on a rolling basis.