Customer Service Assistant

Your Co-op; Dry Sandford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A community-focused retail business in Dry Sandford is hiring a Customer Service Assistant. The role involves ensuring a fantastic store experience, interacting with customers, and maintaining store presentation. Ideal candidates will be flexible and have strong customer service skills. This position offers a range of benefits including discounts, paid volunteering hours, and dedicated mental health support.

Benefits

60% discount on childcare fees

20% off food shopping expenses

Up to £500 off holidays

Wagestream financial wellbeing app

Paid volunteering hours

GroceryAid mental health support

Full training programs

Qualifications

• Must be customer focused and deliver excellent store experiences.
• Natural ability to listen, interact and communicate.
• Enthusiasm and resilience to support colleagues.

Responsibilities

• Ensure customers have a fantastic store experience.
• Provide a speedy and convenient checkout process.
• Keep the store looking presentable.
• Replenish stock for customer convenience.
• Participate in social activities and community support.

Skills

Customer focused

Effective communication

Enthusiasm

Resilience

Flexibility

Approachable nature

Job description

Responsibilities

• To go the extra mile to ensure customers have a fantastic store experience
• To provide customers with a speedy and convenient checkout process
• To ensure the store looks presentable for customers
• To replenish stock to ensure customers can purchase our wide variety of products
• To be actively involved with social activities and during-work-time volunteering hours to support your local community

You can find more details about Customer Service Assistant responsibilities in the attached Job Description document. Your shift pattern may include some evenings and weekends, but we value your time outside of work and we'll make sure your rota is available 4-weeks in advance - giving you peace of mind to be able to make the most of your days off. We'll review your application as soon as possible and if it matches with this role requirement, one of our friendly recruitment team will get in touch to chat and find out more about you. The next step of the process is to attend a face-to-face interview with a Store Manager where you can show us what you're made of and you may even get an offer the same day.

Who are we looking for? / Qualifications

• To be customer focused and deliver excellent store experiences
• A natural ability to listen, interact and communicate with customers and team members
• Enthusiasm and resilience to support your colleagues during demanding times
• Flexibility to work a range of shifts, ranging from daytimes to evenings and weekends
• Confidence and a friendly, approachable nature

Being a Customer Services Assistant with Your Co-op is more than operating tills and stacking shelves. Here you will be part of business that puts people at the heart of everything they do.

Benefits

• 60% discount on your childcare fees
• Save 20% on your food shopping expenses
• Get up to £500 off your next holiday
• Benefit from Wagestream - our financial wellbeing app
• Earn paid volunteering hours to give back to your community
• Access GroceryAid for dedicated colleague mental health support
• Engage in full training and accredited development programs