Customer Service Assistant

East of England Co-op; Costessey; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional retail cooperative in the United Kingdom is hiring a Customer Service Assistant to enhance customer service and community engagement. The role involves working flexible hours as part of a motivated team. Ideal candidates should possess effective communication skills, adaptability, and a positive attitude. Benefits include competitive pay, discounts, flexible working hours, and comprehensive employee support programs. Join a dynamic environment that values community connections and personal growth.

Benefits

20% discount in food stores

22 days holiday plus bank holidays

5% employer pension contribution

Death in service benefit

Enhanced family leave arrangements

Award-winning training and apprenticeship programmes

Financial wellbeing support

Cycle To Work and Rental Deposit Scheme

24/7 remote GP service

Employee Assistance Programme

Qualifications

• Candidates must have passed the school leaver's age.
• Ability to work within advertised shift patterns.

Responsibilities

• Support the store in delivering high standards of customer service.
• Engage with the local community and promote store offerings.

Skills

Friendly and approachable

Reliable team player

Effective communication skills

Positive attitude

Engaged and self-motivated

Willing to learn and adapt

Basic numeracy, literacy, and IT Skills

Job description

As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community. You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.

• Friendly and approachable
• A reliable team player
• Effective communication skills
• A positive attitude
• Engaged and self-motivated
• Willing to learn and adapt
• Have a basic level of numeracy, literacy, and IT Skills, Our co-op will only recruit individuals who have passed the school leaver\'s age. To find out the school leaver age please visit the following link;https://www.gov.uk/know-when-you-can-leave-school
• Working Day Shift start/end time: Sunday 4pm - 10pm; Saturday 6.45am - 1.15pm. Our working patterns are non-contractual. Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.
• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Stream®
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme
• We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.
• Enhanced on statutory terms, subject to service criteria.

We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.