Customer Service Assistant

Jobs Network LLP; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A recruitment services provider in the City of London is seeking a proactive Customer Service Assistant. This role involves responding to client queries, assisting with administrative tasks, and supporting consultants in a dynamic environment. Ideal candidates have strong organizational skills and are proficient in Microsoft Office. Opportunity for growth in a supportive setting is provided.

Qualifications

• Strong organizational skills and attention to detail are essential.
• Proficient in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Respond to client queries via email, phone, or WhatsApp.
• Assist with scheduling and post-appointment follow-ups.
• Perform data entry and update client records.
• Support office operations and help consultants with ad hoc duties.

Skills

Organizational skills

Client communication

Attention to detail

Proficient in MS Office

Education

Diploma or Bachelor's degree

Job description

Our client is looking for a proactive and organized individual to join us as a Customer Service Assistant. If you enjoy helping others, keeping things in order, and want to grow in a supportive environment — this role is for you!

Job Description

Key Responsibilities:

• Client Communication Support – Respond to basic client queries via email, phone, or WhatsApp and direct complex inquiries to the appropriate consultant.
• After‑Service Client Support – Assist with post‑appointment follow‑ups, scheduling, and helping clients with forms or general information.
• Administrative Tasks – Perform data entry, update client records, prepare simple reports or documents, and support day‑to‑day office operations.
• General Consultant Support – Assist with ad hoc duties such as organizing digital files, preparing materials for meetings, or sending reminders to help consultants stay organized and focused on client needs.

Requirements:

• Diploma, Bachelor’s degree, or related field preferred.
• Previous admin or assistant experience a plus, but open to fresh candidates.
• Strong organizational skills and attention to detail.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
• Ability to work independently and maintain confidentiality.

Please apply by submitting your text CV using InternSG.
Kindly note that only shortlisted candidates will be notified.