Customer Service Assistant

Onesavings Bank Plc; Canterbury; On-site; GBP 40,000 - 60,000; Full time

Job summary

A UK retail savings bank is seeking a Customer Service Assistant for its Canterbury branch. This role involves building rapport with customers, processing various banking transactions, and supporting customer feedback. Candidates should have previous experience in customer service and cash handling, along with GCSEs in Maths and English. The position offers a starting salary of £23,000 and a range of benefits including private medical insurance and 28 days of annual leave.

Benefits

Enhanced family-focused benefits

Access to Private Medical Insurance

28 days annual leave plus bank holidays

Qualifications

• Must have previous experience in a customer facing environment.
• Experience in cash handling is essential.

Responsibilities

• Build rapport face to face with customers in a busy branch.
• Process transactions and amendments on savings accounts.
• Handle large sums of cash and open new savings accounts.
• Identify and support vulnerable customers.

Skills

Customer service orientation

Cash handling

Problem solving

Teamwork

Education

GCSE's or equivalent in Maths and English

Job description

Overview

The Branch Network prides itself with being the brand representative on the high street. Our 6 branches are advocates for providing a superior customer experience and to support our customers to achieve their savings goals. As Customer Service Assistant, you will have the opportunity to deliver a consistently high standard of customer service whilst completing various banking transactions in our Canterbury branch.

Responsibilities

• Building rapport face to face with our customers in a busy branch environment
• Accurately processing transactions and amendments on various types of savings accounts, such as:
  • Deposits and withdrawals
  • Faster payments/CHAPS
  • Amending account/customer details
  • Registering bereavements/Power of attorneys
• Handling large sums of cash
• Opening new savings accounts
• Carrying out the daily banking within the branch
• Overseeing G4S cash collections and deliveries
• Identifying and supporting our vulnerable customers
• Supporting customers wishing to provide feedback or raise a complaint

The hours of work will be 35 hours per week to be worked between Monday - Friday 9am - 5pm, plus a minimum of 2 Saturdays per month from 9am - 12.30pm. Time back in lieu will be given for Saturdays worked. The role involves interacting and supporting a varied cohort of customers and problem solving. If you demonstrate resilience and work well in a team, this is the perfect opportunity for you!

Requirements

• Previous experience in a customer facing environment
• Experience in cash handling
• GCSE's or equivalent in Maths and English

Salary & Benefits

We offer a base salary dependent on experience from £23,000 and a competitive benefits package including:

• Enhanced family-focused benefits
• Access to Private Medical Insurance and Medical Cash Plan
• 28 days annual leave plus bank holidays

About Us

Please use this link to see the fantastic benefits available at OSB: OSB Careers OSB Group is a specialist mortgage lender and retail savings bank. Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment! We are looking for talented individuals who have the experience and knowledge set out below.