Customer Service Assistant

EAST OF ENGLAND CO-OPERATIVE SOCIETY LIMITED; Cambridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading co-operative retailer in Cambridge is seeking a Customer Service Assistant to provide high standards of customer service and engage with the local community. You will be part of a diverse team focused on attracting and retaining customers. The ideal candidate should possess effective communication skills and a positive attitude. This role offers competitive pay and generous benefits such as a discount in stores, pension contributions, and opportunities for growth through training programs.

Benefits

Competitive pay

20% discount in food stores

22 days holiday

5% employer pension contribution

Death in service benefit

Enhanced family leave and pay arrangements

Opportunities for growth

Employee Assistance Programme

Free remote GP service

Responsibilities

• Support the store to deliver high standards of customer service.
• Engage with the local community and attract new customers.
• Work as part of a diverse and motivated team.

Skills

Friendly and approachable

A reliable team player

Effective communication skills

A positive attitude

Engaged and self‑motivated

Willing to learn and adapt

Basic numeracy, literacy and IT skills

Job description

As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community. You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.

Qualifications

• Friendly and approachable
• A reliable team player
• Effective communication skills
• A positive attitude
• Engaged and self‑motivated
• Willing to learn and adapt
• Basic numeracy, literacy and IT skills

Working Hours & Patterns

• Day shift: Monday 5:30 AM – 1:30 PM, Tuesday 5:30 AM – 1:30 PM, Wednesday 5:30 AM – 1:30 PM, Friday 5:30 AM – 1:30 PM
• Patterns are non‑contractual. Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.

We recognise the challenges people face trying to balance commitments both in and out of the workplace – perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co‑op and our colleagues.

Benefits

• Competitive pay
• 20% discount in our food stores & other family business discounts
• 22 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements
• Opportunities to grow, with award‑winning training and apprenticeship programmes
• Great discounts, deals, and cashback across 900 high‑street & online retailers
• Financial wellbeing support, including Stream®
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme
• Enhanced statutory terms, subject to service criteria

East of England Co‑op