Customer Service Assistant

Tenpin Ltd; Bristol; On-site; GBP 18,000 - 22,000; Full time

Job summary

A family entertainment centre in Bristol seeks a Customer Service Assistant to deliver outstanding experiences for customers. Responsibilities include managing bookings, hosting events, and maintaining cleanliness while ensuring high levels of customer service. The role requires determination, strong communication skills, and a flexible working schedule, including evenings and weekends. Opportunities for career development in a supportive environment are available.

Benefits

Retailer discounts

Free Bowling for family and friends

Free Food

Enhanced Maternity and Paternity leave

Health Care Cash Back Scheme

Employee Assistance Programme

Life assurance

Long Service Awards

Recommend a Friend Scheme

Qualifications

• Must be fully flexible around working patterns, including evenings and weekends.
• Capable of providing high levels of customer service.
• Organized with attention to detail.

Responsibilities

• Deliver outstanding customer experience at reception.
• Host parties and manage experiences in various departments.
• Maintain a clean and tidy centre.

Skills

Determination

Enthusiasm

Strong communication skills

Ability to work in a fast-paced environment

Team player

Job description

Overview

We love to entertain! It's in our DNA!... and it's not just about bowling. We have lots more to offer from Escape Rooms to Karaoke Rooms, Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!!

The Role

As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and children's parties, delivering food to the lanes, keeping the centre clean and tidy. You'll be involved in a range of departments, from hosting children's parties and overseeing the Laser Arena to managing Escape Room experiences and running karaoke rooms. Each day will offer something different, ensuring the fun never stops! You will work efficiently, show initiative and be friendly. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers.

Requirements & Attributes

• Full of determination, enthusiasm, and be able to work in fast-paced environment
• A nothing is too much trouble attitude
• Able to provide high levels of customer service and have strong communication skills
• Fully flexible around working pattern (evening and weekends will be required)
• Be approachable and helpful
• Be organised, able to multi-task and attention to detail
• A strong team player

Development & Benefits

• If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.
• Tenpin Treats - Retailer discounts and Best Doctors
• Free Bowling for family and friends
• Free Food
• Enhanced Maternity, Paternity, Adoption leave
• Medicash Health Care Cash Back Scheme
• Employee Assistance Programme
• Free counselling
• Life assurance - 2 x annual salary
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards