Customer Service Assistant

Heart of England Society; Balsall Common; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local convenience store in Balsall Common is seeking a part-time Customer Service Assistant to enhance customer experience and contribute to the community. The ideal candidate will possess a positive attitude and strong communication skills, ensuring outstanding service in a friendly atmosphere. The role offers a competitive salary of £12.21 per hour, a generous staff discount, and opportunities for professional development.

Benefits

Competitive salary

Generous staff discount

Pension contribution

Structured training plan

Qualifications

• Eager to deliver excellent customer service.
• Positive and flexible with a can-do attitude.
• Ability to work well in a team.

Responsibilities

• Create a great atmosphere for customers.
• Deliver outstanding customer service.
• Support local community initiatives.

Skills

Excellent communication

Positive attitude

Teamwork

Customer service orientation

Job description

Overview

We are looking for Customer Service Assistants to join our growing team in our Balsall Common convenience store on a permanent, part-time contract for 16 hours per week.

About You

As a Customer Service Assistant with the Society, you will be positive and flexible, with a ‘can do’ attitude. A good communicator who is eager to deliver excellent customer service, you will work alongside your team to create a great atmosphere for our customers, making us the ‘go to’ store within our local communities. Your passion for convenience retail and our products will be contagious, as will your ability to always go the extra mile.

Life at The Society

• Great Place to Work: At Heart of England Cooperative Society, we are a family, who want the best for each and every one of our colleagues. We achieve this through promoting wellbeing throughout the Society and encouraging the development of our colleagues through structured Training & Development.
• First for Customers: We are recognised as the ‘go to’ convenience store within the communities we serve, and we honour this through the delivery of outstanding customer service and the consistent delivery of exceptional store standards.
• At the Heart of the Community: Our stores are the beating heart of the communities in which we serve. We support local groups, clubs and good causes within our local communities, with the help of our dedicated colleagues and our Community & Membership Team.

Rewards & Benefits

• Competitive salary of £12.21 per hour and generous staff discount across our Food Stores, Funeral Branches, Fabb Furniture stores & Coop travel.
• Holiday entitlement increases with service and we offer a generous pension contribution.
• Structured training plan to nurture your career and realise your full potential, whether you are looking to be the best Customer Service Assistant you can be.